Mathieu B.
BIBI did a good job taking care of my…
BIBI did a good job taking care of my request

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Mathieu B.
BIBI did a good job taking care of my request
M L.
I’m very happy with the selection and quality of glasses and contacts that LensDirect offers. Their Customer service is fantastic, especially representative Sharissa! She has been so helpful.
Andrew S.
Kissel was polite and very helpful. She helped me resolve the confusion I was having with an unusual prescription
Barb B.
So far, so good! KAYLA was a huge help. :)
Samuel M.
Jade was very helpful, A+ customer service, thank you!
Bill N.
Kissel was knowledgeable and responsive while answering my question on the first try.
Debora T.
I had ordered 6 months worth of contacts... 10 minutes later my optometrist called and said they had already ordered a years worth of contacts! My contacts would be in next week! I called Lens Direct who said "No Problem"! They cancelled my order immediately & told me to have a wonderful day! I'm 71 and I live on social security! There is no way I could pay for 2 orders! Thank you, Lens Direct!
Joseph C.
Kissel provided me with excellent customer service service. This isn't the first time i used lens direct. Excellent company