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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

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Diane D.
Aug 31, 2026
She handled the two issues very well…
She handled the two issues very well and talked us thru several options to get the perscription into lensdirect..A+
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Cindy F.
Aug 31, 2026
Kissel assured me that the problem…
Kissel assured me that the problem would be fixed
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Maike
Aug 31, 2026
Sherine took care of the info I needed…
Sherine took care of the info I needed updated quickly. Lensdirect is great!
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Catherine
Aug 31, 2026
Jaron was very helpful and resolved my…
Jaron was very helpful and resolved my issue promptly.
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Juanita L.
Aug 31, 2026
He was very polite and answered all of…
Mario was very polite and answered all of my questions respectfully. A person like him is who I would always want to talk to when I call.
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Katie
Aug 31, 2026
Lens Direct Customer Service has been…
Lens Direct Customer Service has been top notch. Prompt responses and answers to my questions. I highly recommend!
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Inga
Aug 31, 2026
First time LensDirect customer
Lexie from LensDirect made my first time purchase painless and simple. A quick response time and easy to submit additional forms I may have missed during my initial order.
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Socrates
Aug 30, 2026
Great experience
I've been ordering contacts through lens direct for years. My contacts have always arrived on time or early. I also need toric contacts because my vision is so bad and they always have the exact type and prescription in stock. When ordering online, I very much appreciate their level of convenience and assistance. I'm also one to wait till I'm on the last week of my lenses so I love how helpful they are when reordering and needing priority shipping. Thanks everyone.
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