LensDirect.comReviews of lensdirect.com

Easy to order, prices good, quick to arrive and the order was correct. I will certainly use again in the future.

At first LensDirect wasn't really reading what I was trying to tell them concerning my prescription. But eventually they did and came through in the very end and I appreciate that.

Highly recommended, did everything for me including contacting my optometrist for me....

As the title states from a long time user. Can't say however at this point what it is like for a first timer to order.

The ordering process was quick and easy. I also received my shipment in a quick and timely matter.

Better prices than others. Speedy delivery

Great prices. Timely deliver. Thanks!

I think I'd probably use them again. My contacts came in when expected, and no issues there. My only "complaint" (and reason for a 4 instead of 5 star rating) would be having to make an extra phone call because my "rep" never returned mine, after she had sent an email about an issue with the order. I called during office hours (shortly after they started, actually), gave my number, and waited. No email, or call back, so I called her either near the end of the business day, or the next morning. She didn't seem to acknowledge that I had tried contacting her; you know, a "sorry I missed your call" or "I meant to call/email you back, but was too busy." And that's ok enough. My only issue is that these reps email you stating that they will basically go above and beyond to help ("you're the most important customer I've met today!") and welcome to the family, blah, blah, blah... Then you call, or are told through email that if you don't get your rep (you know, the one who said, "you're the most important customer I've met today!"?) that you can deal with anyone else. Of course I can deal with anyone else, that's a ridiculous claim to make. Thinking that you'll be dealing with one dedicated rep? No need for BS, or lip-service; just do your job, and get things done. Seems easy enough. Anyway, with that said, my rep WAS decent, and did answer 99.9% of my emails. My only issue was the unnecessary "phone tag" and wasting my time. Yes, I could have just went through another rep, but it's not my job to do theirs. Especially when calling people is a major part of theirs. Instead of trying to give you a sense of a@@-kissing with statements like, "you're the most important customer I've met today!" How about showing it and just do what you are supposed to do to convince us it will happen? Again, it's a small complaint, but if your time is valuable to you in any way, why waste it on silly things such as phone tag? EDIT: Response to reply ..."Just so you know, EVERYONE is our most important customer." Oh? ... "... your representative did everything she could to help and even gave you free expedited shipping in the long run. She would never do that for just anyone, so you must be special!" Actually, according to you, she would have done that for "just anyone," since, "EVERYONE is our most important customer." "It looks like you sent an email and a call. We love speaking to our customers ..." Until your customers are asked by your reps to call, and not send specific info through email. Which I tried, and then simply updated the account. Which is all that should have been attempted first, but ... Too easy? See, what you fail to see is what the complaint really is about. "... we prefer email so that we have something to refer back to if there are ever any questions." As do I, but those rules do not apply when your side tells me there's a need for a call, yet doesn't return it. Then we get no further until I have to make yet another attempt. This puts it all on you as a business. Have you got that yet? Because it can't be explained more simply without "toddler speak". I never once said that my rep didn't do a good job, I faulted her for not doing it completely. Returning the phone call that she asked for would have taken care of this. It's common sense, and courtesy. ... "so you must be special!" Oh, absolutely! It's not everyday that I get a condescending response that ignores the initial issue. Especially the, "I do see here that your representative did everything she could to help ..." If that were true, this would be a totally different review. Saving me a few dollars on "free shipping" is supposed to balance out that I never got the return call that I was asked for in the first place? I'm pretty sure my lost time is worth far more to me than approximately $10. I can see how this would be confusing... Instead of playing the fake apologetic card, how about making sure the reps return the calls they ask for? This seems crazy, I know, but imagine how much more smoothly things would go if she did her job completely? I'd bet that you'd get even more return customers without having to make excuses, or act like free shipping for your laziness is enough, or some sort of prize. "We hope that we can make everything better IF you come back to us!" There ya go, I fixed that last bit for you.