LensDirect.comReviews of lensdirect.com

This company it’s a joke. It’s been two months without my eyeglasses. Send them for lens replacement. Every time I’m calling customer service, they keep telling me that will take another 1-2 days to ship. Just called them again and I was told maybe they will ship mid of next week. Unreal. Not even sure if I’ll get my Oakley frames back. What a scam. UPDATE: after a while and about 5 times contacted customer service I finally received my eyeglasses. I have send my eyeglasses on my original OAKLEY leather case and they sended them back on cheap lensdirect white case which is 3 times bigger then my eyeglasses. That case is probably made for sunglasses not even eyeglasses. Contacted them again and I was told they will look for my case in the lab. I just have to share my experience with this company. Stay away. There is so many companies who really cares for they're customers.

This place is a joke. I ordered glasses, waited a month to get them back. The left eye is all blurry. I contacted them and they acted like they were doing me a favor to make them right. I threw them in the garbage and went to my local eye doctor. Big mistake!

Sent in lenses and after 6 weeks still waiting. Paid over $200 and they have been stuck in QA for weeks. They say a turn around once received but they hold the lenses and don't log them received for a week despite tracking showing the real date. Then they give excuses after excuses. When things go wrong they don't care. They talk of legendary service, I have yet to see that. ****Update*** The Saga continues. In the end I had to email their senior management. Someone got back to me to confirm that they had lost my glasses in their lab somewhere. To add insult to injury they then offer a replacement frame, but as the frame is not made anymore I have to choose an alternative. Lets not forget, most people use Lens replacement service because they want to save money and/or want to keep their frames. In the end I had to ask for a refund which was eventually given and then I am still inconvenienced by eventually having a pair of glasses I never wanted without any offer of any appropriate compensation. 8 weeks on I am still waiting for these glasses. They had one job to do and they failed spectacularly. Terrible company that does not care about customer service or satisfaction.

You want real reviews, go to the Better Business website, and you will see how many orders this company messes up. If I could give them a negative 10, I would. First time, it took 7 weeks for them to replace my lense and it came back completely wrong. I was hesitant to send it back, but Natasha insisted that she would expedite the order and would take care of me. so I trusted her and resend my frames. 8 weeks later (after several emails asking where my glasses are), they send me an email saying that they apologize but they BROKE my frame. These were by far my favorite frames. I am so upset. They promised that a manager would give me a call, NO CALL. They literally had my frames for the entire summer and then broke it. All I hear is "I am so sorry", but no solution. I was wondering how they have gotten so many good review, but if you read the reviews, it's all about someone being nice after they screwed up an order. I would NOT NOT NOT recommend this company. If you like your frames, do not send it to them. The most frustrating company I have ever worked with, and I never write bad reviews, but they deserve it.

I received the wrong lenses, and attempted to work with their customer service team to resolve. I took pictures of the lenses I received. They are round. The lenses I ordered are not round. It could not be more obvious that they sent the wrong lenses. No exaggeration whatsoever... they refuse to send me the lenses I ordered for my Oakley Half Jacket 2.0 Sunglasses unless I send in the frame to be "fitted". There is only one size of Half Jacket 2.0 Sunglass frame. It's impossible to believe that they are even acting in good faith. They obviously sent the wrong lenses and they obviously owe me the right lenses. They simply don't have the right lenses and they are playing a pathetic childish little game. They are simply ripping me off.

Deception Alert. This outfit claims to replace lenses in 12 business days. What they choose NOT to disclose is the fact that they do not "log in" your order for a few weeks. They only count the 12 days form the time they "log in" your order. What a scam! Be prepared to wait a month or more. EXTREMELY DECEPTIVE FOLLOWUP: LensDirect did not care enough to resolve the delays and ignored my many requests, but when I took the problem online to TrustPilot -- they suddenly wanted all kinds of info, presumably to massage their TrustPilot rating. That is the worst kind of contempt.

I ordered replacement lenses for two pairs of glasses: one regular, one sun. I found the process to be very slow, taking nearly four weeks from my shipping the glasses to my receipt of them. But the major issues are these: 1) The “progressive” lenses only provide a very thin amount of reading correction at the very bottom, requiring me to lean my head back and look down thru the bottom of the lenses. Due to physical disability, this is impractical at best and impossible at worst, rendering the progression essentially useless. 2) Both pairs of glasses were sent back VERY stretched out. The regular glasses are now very loose on my face and constantly fall down my nose, but will at least stay on my head. The sunglasses are stretched so severely they won’t even stay on my head, as they cannot be placed on my ears. Because I am disabled and wheelchair-bound, I cannot drive out to go somewhere and pay to have both pairs of glasses readjusted to fit. That was the whole reason I used the service by mail to begin with. I am deeply unsatisfied with my experience and unsure how to proceed. The cost of the lenses for both pairs was $533.00 and I am absolutely appalled at what I received. I do not recommend using this service.

Placed three lens replacement orders for different frames within slightly over one year's time. Several months later, the left lens became cloudy on one of the lens replacement eyeglasses. When I researched it, it was apparent that the problem was crazing. When I went to research the orders placed, there was no way to tell which order was which. Funniest thing, Lens Direct asks you the brand name of the frame when placing the order. I fully expected to see which frame went with which order when I looked up my orders. Without knowing which order is which there was no way to properly report the problem. I also don't appreciate having to turn my VPN off every time I visit the Lens Direct website; creepy.