customer
Bibi was who I spoke with and she was…
Bibi was who I spoke with and she was great

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
customer
Bibi was who I spoke with and she was great
Shawn H.
Great service and awesome follow up!
F M.
Representative was very helpful and was able to care care of the issue immediately
Dale
I had an opportunity to relate my experience to a friend an hour or so ago because of the great customer service I experienced with a young lady named BiBi. Not only could I easily consider my experience as 5 Stars but in addition two thumbs up as well as a perfect 10. She is an excellent representative of your company.
Zys M.
Bibi was very helpful on the live chat. Thank you
Kathleen J.
Tashira was absolutely amazing! I had a total of six replacements for two different people in my order. Deciphering through the order with her had to be tedious yet she never became frustrated. She was so sweet and easy to work with and was very patient. She went through each lense replacement to confirm that everything was correct. Her customer service is excellent!
Lynda
Excellent customer service. Excellent prices. Total excellence.
Kevin B.
I have purchasing my glasses from lens direct for years always happy with the five star service and product