LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 418 reviews with 4 stars · Clear filters

Shayna C.
Dec 13, 2017
Terrible UPS
I had a great experience with the Lens Direct staff, but unfortunately I had issues with the shipment. UPS did a terrible job locating and delivering my package. They stated it would come one day, then 2 days later it was still not delivered and I was informed that it had been lost. The shipping company then decided to not ship my item and make it available for pickup. Someone on my behalf went to pick up the item and UPS said it was lost again. After an hour of waiting at the UPS store, the item was found. It was a terrible experience.
Response from LensDirect.comDec 14, 2017
Hi Shayna! Thank you so much for informing us of your experience! I apologize about any inconvenience. It looks like there was a delay in your order because of the holiday season. We have been hearing this often. For this delay, I will be happy to give you free expedited shipping on your next order with us and put $5 into your account to save you some money! We wouldn't want you waiting any longer than were on your last order. I hope this helps a little bit! I apologize once again. Please let us know if there's anything else we can do for you and we would be happy to help! Have a great day! The LensDirect Team
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Jody R.
Dec 12, 2017
Lens are priced well and came quickly
Lens are priced well and came quickly. Will recommend to others.
Response from LensDirect.comDec 12, 2017
Hey There Jody! I am so happy to hear that you had a good experience with us! We know how rare it is to find a company to put your trust in so we're so happy you picked us. It's quite an honor! We hope that every order is exactly like this one. If there's anything we can do to make any part of your order better, please let us know and we would be happy to help! Have a great day! The LensDirect Team
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Raegan F.
Dec 12, 2017
It took a little longer to ship than I …
It took a little longer to ship than I expected. I also found another site where the lenses were significantly less.
Response from LensDirect.comDec 12, 2017
Hi Raegan! I am so happy to hear that you had a good experience with us! We know how rare it is to find a company to put your trust in so we're so happy you picked us. It's quite an honor! I'm sorry to hear that you had such a delay. I completely understand your concern. Because of the holiday season, there was a little bit of delay. Because of this inconvenience, you will have upgraded shipping on us! I also put $5 account credit into your account for the next time you order with us. That way you save some money! Please let us know if there's ever anything we can do to help. Have a great day! The LensDirect Team
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Jason
Dec 7, 2017
Good service
Good service, I just wish their re-order system was a little easier to use. But they have dedicated reps, so if you get in a bind they can help.
Response from LensDirect.comDec 7, 2017
Hey There Jason! I am so happy to hear that you had a good experience with us! We know how rare it is to find a company to put your trust in so we're so happy you picked us. It's quite an honor! We hope that every order is exactly like this one. If there's anything we can do to make any part of your order better, please let us know and we would be happy to help! Have a great day! The LensDirect Team
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CS
Dec 6, 2017
Overall good experience
Overall good experience. Giving 4 stars instead of 5 because they never sent promised box for contacts. Good price, shipping speed was okay.
Response from LensDirect.comDec 7, 2017
Hi there! I am so sorry to hear that you did not receive a promised box. I am not seeing any notes that you were supposed to receive an extra box! Did you not receive all of your product? I have altered your dedicated account representative. Please email them if you are missing anything and they will best assist you! We hope that this gets fixed up and you come back soon! Have a great day! The LensDirect Team
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Gary K.
Dec 5, 2017
Confusing "free shipping" did not see …
Confusing "free shipping" did not see the minimum. Still good customer service in answering and product arrived on time
Response from LensDirect.comDec 5, 2017
Hey There Gary! I am so happy to hear that you had a good experience with us! We know how rare it is to find a company to put your trust in so we're so happy you picked us. It's quite an honor! We hope that every order is exactly like this one. Thank you so much for making this suggestion! I have sent it to our development team and they are looking into fixing this. :) We hope to see you soon! Have a great day! The LensDirect Team
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Cydney T.
Dec 1, 2017
Quick
Quick, easy to re order. Thank you!
Response from LensDirect.comDec 1, 2017
Hey There Cydney! I am so happy to hear that you had a good experience with us! We know how rare it is to find a company to put your trust in so we're so happy you picked us. It's quite an honor! We hope that every order is exactly like this one. If there's anything we can do to make any part of your order better, please let us know and we would be happy to help! Have a great day! The LensDirect Team
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Elaine
Dec 1, 2017
Awesome but a little slow.
Awesome pricing and free shipping but the lenses took slightly longer to get to me than some other online orders.
Response from LensDirect.comDec 1, 2017
Hi Elaine! Thank you so much for taking the time to review us! It looks like you ordered around the Thanksgiving season so some shipping was delayed. I hope it didn't cause any inconvenience! Please let us know if there's anything we can ever do to make ordering with us a better experience. :) Have a great day! The LensDirect Team
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