LensDirect.comReviews of lensdirect.com

Just had a pretty disappointing experience with customer support. They reached out to me to see why I hadn't checked out, which was nice because I thought I'd get some help. I explained that my coupon code wasn't working, so I had planned on purchasing elsewhere. Great opportunity for the company to get a loyal customer- I really appreciate good customer service! Unfortunately, instead of either fixing the problem or even explaining what the issue was, they told me (complete with a plethora of exclamation points) that I had better stay tuned to get the next sale. I was honestly a little dumbstruck. Why would I go back to a website who couldn't even make good on the first sale? Anyway, the interaction ended without any more communication from the service rep; I got a notification they removed me from the subscribing list, and I guess that's that. Hope your experience with LensDirect is better than mine!

Horrible service, I was advised my order couldnt be fulfilled until 3 weeks after precsription was submitted, and after I went through the proces of mailing in my frames. DO NOT RECOMMEND!

Sent the wrong contacts

Ok my glasses were submitted to have lenses replaced in the lab the frames were broken. The problem is I’m being told they’ll be mailed next week this has been going on since September 21. I trusted this company with my glasses and so far I don’t have them back yet it’s been over a month.

Been having issues with my order and finally (I think) has been resolved! 10/23/23 NOPE! Don't usually do reviews or change them but still having issues with my order and not getting a reply. If I had known this was going to be such a hassle i never would have ordered in the first place.

I sent off 2 pairs of Ray-Bans (one sunglasses, one clear) in order to get replacement lenses. In both cases, the lenses were not checked in until they had been at the facility for over1 week per USPS tracking. I first received my clear glasses back after about 3 weeks of waiting. The temples were bent WAAAY out, and they didn't fit on my face any longer. Also, the lenses themselves were not fitted into the glasses at all, with the edges sticking out. I had to manually remove and reset the lenses. Also, the lense window of the glasses were bent, almost as if they were melted and re-hardened out of place. My glasses were basically ruined. I then received my sunglasses about 2 weeks later, which had much of the same issues as the clear glasses. I also noticed that the left lens window was now SMALLER than the right, and was a completely different shape. Now these glasses look like a pair of cartoon glasses or something. I have a second pair of the same model with non-prescription lenses, and under comparison it is very obvious that LensDirect ruined my Ray-Bans. Both frames cost >$300. I've used Overnight Glasses before LensDirect, and they were much quicker and had no issues upon return. Take your money elsewhere.

Website design is not good. Widgets don’t work. Customers service is subpar covering up for a pitiful company. I totally regret using this service, and will never choose them again.

On the Lens Direct Q&Q page: I just placed a lens replacement order. How long will it take to get my new lenses? The entire process generally takes 12 to 14 business days from the date we receive your frames. Due to COVID-19, there are minor delays when utilizing USPS. *For a faster turnaround time, we recommend printing the pre-paid shipping label instead of getting the box delivered, that should cut down around 1 to 3 days on the overall process. I placed an order on August 30 using their pre-printed shipping label. My glasses are a standard progressive lens. USPS showed the company received them on September 5th. I received an email from them stating they had received them September 12. I immediately emailed them back about the discrepancy and was given an apology that they had an influx of orders. I was told it would take 12 -14 days to make them and then the glasses would go to quality assurance prior to shipping. Even in their response the company would not meet the advertised time frame even from the time they finally got around to opening the box. On Oct 6, the website still shows they are making the glasses. This means another week for quality control and shipping. So, in total the minimum time frame is 7 to 8 weeks versus what is advertised. And, could go longer as I have no idea from their website on the expected completion time. So, I just want my glasses back so I can get them made locally.