LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

Alex. A.
Mar 9, 2025
Always very helpful
Always very helpful, answering all my questions and concerns.
Response from LensDirect.comApr 1, 2025
Hello Alex! Thank you for your kind review! We’re so glad to hear that we've been able to assist you with all your questions and concerns. At Lensdirect.com, we pride ourselves on providing helpful and responsive customer service, and we’re happy to know that we’ve met your expectations. If you ever need anything in the future, don’t hesitate to reach out. Thank you for choosing Lensdirect.com!
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Kara
Mar 8, 2025
Jade understood exactly what I need to…
Jade understood exactly what I need to know and provided a quick, clear answer to my question.
Response from LensDirect.comApr 1, 2025
Hello Kara! Thank you for your positive feedback! We're so glad to hear that Jade was able to provide you with a quick and clear answer to your question. At Lensdirect.com, we strive to ensure that our team is always ready to assist with your needs, and we're thrilled that Jade met your expectations. If you have any more questions, feel free to reach out. Thank you for choosing Lensdirect.com!
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Jeanine T.
Mar 7, 2025
Getting new lenses on old frame
Excellent chat with Jade. I was not able to see the make on the frame anymore. Jade gave suggested that I send a picture of my old frame and current prescription to see if new lenses were replaceable before making the order.
Response from LensDirect.comApr 1, 2025
Hi Jeanine! Thank you for your great feedback! We’re so glad to hear that Jade was able to assist you effectively and provide a helpful solution. At Lensdirect.com, we always strive to ensure our customers have the best possible experience, and it’s wonderful to know Jade was able to guide you through the process. If you have any further questions or need assistance with your order, don’t hesitate to reach out. Thank you for choosing Lensdirect.com!
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RICHARD
Mar 7, 2025
Abigail was excellent!!!!!
Abigail was excellent. Extremely competent; helpful; knowledgeable; patient; kind and professional!
Response from LensDirect.comApr 1, 2025
Hello Richard! Thank you for your wonderful review! We’re so glad to hear that Abigail provided you with such excellent service. At Lensdirect.com, we strive to deliver knowledgeable, helpful, and professional support, and we’re thrilled to know that Abigail exceeded your expectations. We truly appreciate your kind words and look forward to assisting you again in the future. Thank you for choosing Lensdirect.com!
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DIANNE O.
Mar 7, 2025
GREAT customer service!
I needed to add an upgrade to my lens replacement order and provide payment info. BIBI, my representative, was so courageous and helpful. She made it a great experience!
Response from LensDirect.comApr 1, 2025
Hi Dianne! Thank you for your fantastic feedback! We're so glad to hear that Bibi was able to assist you in adding the upgrade to your lens replacement order and make the process smooth and enjoyable. At Lensdirect.com, we strive to provide helpful and positive experiences, and we're thrilled that Bibi made a great impact on yours. We truly appreciate your kind words and look forward to serving you again soon. Thank you for choosing Lensdirect.com!
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Rhonda R.
Mar 7, 2025
An error was made on my part when I mis-entered the prescription I needed.
An error was made on my part when entering a rx I needed for a pair of frames I wanted lenses inserted into. (Lens Direct is one of the very few companies that offers this service). Same day reply and excellent customer care provided to me by SHAWN to reconcile the error. Can't say enough about how happy I am with the customer service, prices and product quality of LensDirect. I am former optician and know my quality - highly recommended!!
Response from LensDirect.comApr 1, 2025
Hi Rhonda! Thank you so much for your thoughtful review! We’re thrilled to hear that Shawn was able to assist you quickly and effectively in resolving the issue with your prescription. At Lensdirect.com, we pride ourselves on offering excellent customer care, and we're so glad to know that we met your expectations. As a former optician, your recommendation means a lot to us, and we truly appreciate your confidence in our products and services. Thank you for choosing Lensdirect.com, and we look forward to serving you again in the future!
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Giovana C.
Mar 7, 2025
Bibi was professional and courteous
Bibi was professional and courteous. She helped me with my concerns and explained everything well.
Response from LensDirect.comApr 1, 2025
Hello Giovana! Thank you for your wonderful feedback! We're so glad to hear that Bibi was able to assist you with your concerns in a professional and courteous manner. At Lensdirect.com, we aim to provide clear and helpful communication, and we're thrilled that Bibi made your experience a positive one. If you have any more questions in the future, don't hesitate to reach out. Thank you for choosing Lensdirect.com!
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Jeanine W.
Mar 7, 2025
Great customer service
Elmer reached out regarding an issue with my order and helped me correct it so my order could go through smoothly and as quick as possible. Very professional, courteous and just a good experience. Thank you again.
Response from LensDirect.comApr 1, 2025
Hi Jeanine! Thank you for your kind review! We’re so glad to hear that Elmer was able to assist you in resolving the issue with your order and ensure everything went smoothly. At Lensdirect.com, we strive to provide professional, courteous service, and we’re thrilled that your experience was a positive one. We appreciate your feedback and thank you for choosing Lensdirect.com! If you need anything else in the future, don't hesitate to reach out.
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