LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

Skylar F.
Mar 14, 2025
Kissel was amazing
Kissel was amazing ! She gave me info on the online test! Thank you so much! Five million STARS 🤩
Response from LensDirect.comMar 31, 2025
Hello Skylar! Thank you for your amazing feedback! We're so glad to hear that Kissel was able to assist you with the online test information and provide excellent service. We truly appreciate your kind words and the five million stars! If you need any further assistance, don't hesitate to reach out to us at lensdirect.com. We're always here to help!
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Fiona K.
Mar 14, 2025
Jade went Above and Beyond!
Jade was fast and knowledgeable and stayed with me on the phone until my prescription and order went through even walking me through a link she emailed me to measure my PD for my glasses. She was very professional! Rare customer service agent in today’s world.
Response from LensDirect.comMar 31, 2025
Hello Fiona! Thank you so much for your wonderful feedback! We’re thrilled to hear that Jade provided such fast, knowledgeable, and professional service. It’s great to know she was able to assist you every step of the way, including helping with the PD measurement. We truly appreciate your kind words, and we’re proud to have her on our team! If you need any further assistance, feel free to reach out to us anytime at lensdirect.com. We're always here to help!
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D'Andre W.
Mar 13, 2025
Mario was easy to work with and helped…
Mario was easy to work with and helped solve the issue I had in a timely manner.
Response from LensDirect.comMar 31, 2025
Hi D'Andre! Thank you for your feedback! We’re so glad to hear that Mario was able to assist you and resolve the issue quickly and efficiently. We truly appreciate your kind words. If you need any further assistance, feel free to reach out to us anytime at lensdirect.com. We're always here to help!
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Stephanie
Mar 13, 2025
Abigail answered quickly and was…
Abigail answered quickly and was straightforward with her response. She addressed my needs promptly.
Response from LensDirect.comMar 31, 2025
Hello Stephanie! Thank you for your feedback! We’re so glad to hear that Abigail was able to address your needs quickly and provide a straightforward response. We truly appreciate your kind words. If you need any further assistance, don't hesitate to reach out to us at lensdirect.com. We're always here to help!
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Stephanie B.
Mar 12, 2025
Great customer service
Great customer service. Easy, pleasant, very helpful and knowledgeable.
Response from LensDirect.comMar 31, 2025
Hi Stephanie! Thank you for your wonderful feedback! We’re so glad to hear that you had a positive experience with our customer service team. We always aim to provide easy, pleasant, and knowledgeable assistance. If you need any further help, don’t hesitate to reach out to us at lensdirect.com. We're here to help!
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Rusty W.
Mar 11, 2025
Above and Beyond!
I was given prompt help and Sharissa went beyond expectations.
Response from LensDirect.comMar 31, 2025
Hello Rusty! Thank you for your kind feedback! We’re so glad to hear that Sharissa was able to provide you with prompt and exceptional service, going beyond your expectations. We truly appreciate your support. If you need any further assistance, feel free to reach out to us anytime at lensdirect.com. We're always here to help!
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Gary M.
Mar 11, 2025
Bibi has been Fantastic
Bibi has been Fantastic. Great customer service skills
Response from LensDirect.comMar 31, 2025
Hello Gary! Thank you for your wonderful feedback! We’re so glad to hear that Bibi has provided you with fantastic service. We truly appreciate your kind words about her customer service skills. If you need any further assistance, don’t hesitate to reach out to us at lensdirect.com. We're always here to help!
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Brad K.
Mar 11, 2025
Very accommodating and polite…
Very accommodating and polite representative. A pleasure to work with.
Response from LensDirect.comMar 31, 2025
Hello Brad! Thank you for your kind feedback! We’re so glad to hear that you had a positive experience with our representative. It’s always a pleasure to know that our team made your experience enjoyable. If you need any further assistance, feel free to reach out to us anytime at lensdirect.com. We're here to help!
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