LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

MR.MALIK PEARO M.
Mar 27, 2025
Excellent business dealings
Excellent business dealings. Very reasonable charges or no charge for small droughts in the job. Worth dealing with the company.
Response from LensDirect.comMar 31, 2025
Hello Mr.Malik! Thank you for your kind feedback! We’re thrilled to hear you had a positive experience with us. At LensDirect.com, we strive to offer great value and service, and we’re so glad to know you found our charges reasonable. If you ever need anything further, don’t hesitate to reach out. We’re always here to help!
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Bob
Mar 27, 2025
JADE helped me out tremendously and…
JADE helped me out tremendously and took the time to explain how to get my PD. She was very patient and understanding!
Response from LensDirect.comMar 31, 2025
Hello Bob! Thank you for your feedback! We're so glad Jade could assist you and make the process easier. At LensDirect.com, we’re always here to help whenever you need us!
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Jocelyn W.
Mar 27, 2025
Fast responses
Very fast and efficient communication.
Response from LensDirect.comMar 31, 2025
Hello Jocelyn! Thank you for your kind words! We're so glad to hear that you had a positive experience with our communication. We always aim to be fast and efficient, and it's great to know that it made a difference for you. We appreciate your feedback!
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Vick
Mar 27, 2025
repeat customer
I have had numerous lenses replaced and each time the frames I have sent come back with the correct prescription and in great shape. I will continue to send my frames into Lens Direct when my prescription changes.
Response from LensDirect.comMar 31, 2025
Hello Vick! Thank you for your wonderful feedback! We're so glad to hear that you're consistently happy with the lens replacements and the condition of your frames. It's always our goal to provide top-quality service, and we’re thrilled that we’ve met your expectations. We look forward to continuing to serve you whenever your prescription changes at lensdirect.com!
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Kevin L.
Mar 27, 2025
BiBi was very polite and spoke clearly…
BiBi was very polite and spoke clearly and professionally and answered my question.
Response from LensDirect.comMar 31, 2025
Hi Kevin! Thank you for your kind feedback! We're so glad to hear that BiBi was able to assist you in a clear, professional, and polite manner. We strive to provide excellent customer service, and we're happy to know your question was answered to your satisfaction. If you ever need further assistance, don't hesitate to reach out to us at lensdirect.com. We’re here to help!
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Tom W.
Mar 27, 2025
Abigail was very helpful in completing…
Abigail was very helpful in completing my order with LenseDirect. Thankyou!
Response from LensDirect.comMar 31, 2025
Hello Tom! Thank you for your wonderful feedback! We're so glad to hear that Abigail was helpful in completing your order with LensDirect. We truly appreciate your kind words and are happy you had a positive experience. If you need any further assistance, feel free to reach out to us at lensdirect.com. We’re always here to help!
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Paul Leslie of The Paul Leslie H.
Mar 27, 2025
Everything was taken care of.
Everything was taken care of.
Response from LensDirect.comMar 31, 2025
Hello Paul! Thank you for your great feedback! We're thrilled to hear that Abigail was able to assist you in completing your order with LensDirect. We truly appreciate your kind words and are glad you had a positive experience. If you ever need further assistance, feel free to reach out to us anytime at lensdirect.com. We're here to help!
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Michael H.
Mar 26, 2025
Nyah has been extremely professional
Nyah has been extremely professional, personable and friendly. I always appreciate good customer service any more, it seems to be a dying art! Thanks Nyah
Response from LensDirect.comMar 31, 2025
Hello Michael! Thank you so much for your kind words! We’re thrilled to hear that Nyah provided you with such professional, friendly, and personable service. We agree that great customer service is invaluable, and we're happy that Nyah was able to make your experience a positive one. If you ever need assistance, feel free to reach out to us at lensdirect.com. We’re always here to help
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