LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

Sandra A. P.
Apr 4, 2025
My first time
My first time, so I will know for sure, if this works for me but the company seems involved and service has been great. My glasses are on the way and cost a fraction of what I normally pay can't wait. Thanks 🙏
Response from LensDirect.comApr 10, 2025
Hello Sandra! Thank you for your review! We’re thrilled to hear that your first experience with us has been positive so far. We understand that trying something new can feel like a big step, and we’re so happy to know that the service has met your expectations. At LensDirect.com, we’re committed to providing quality at a great price, and we can’t wait for you to receive your glasses. Thanks again for choosing us, and we hope you love your new pair!
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Joe
Apr 4, 2025
Great Service
Bibi was very helpful in helping me complete my order.
Response from LensDirect.comApr 10, 2025
Hello Joe! Thank you for your review! We’re so glad to hear that Bibi was able to assist you in completing your order. At LensDirect.com, we aim to make the ordering process as smooth and easy as possible, and we’re happy Bibi could help you with that. We appreciate your feedback and look forward to serving you again soon!
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JT S.
Apr 4, 2025
Great quick service.
Great quick service.
Response from LensDirect.comApr 15, 2025
Hello Jt! Thank you so much for the kind words! We're thrilled to hear you had a great experience with our quick service. At LensDirect.com, we’re all about making your vision care easy and convenient. If there’s anything else we can help with, don’t hesitate to reach out — we’re always here for you!
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Arturo Z.
Apr 4, 2025
Kissel helped me a lot with my order
Kissel helped me a lot with my order. He answered all my questions really fast and very kindly. Unfortunately the contacts I was looking for are discontinued by the brand.
Response from LensDirect.comApr 4, 2025
Hello Arturo! Thank you so much for your kind feedback! We're thrilled to hear that Kissel was able to assist you and provide helpful, fast, and friendly service. We're sorry to hear that the contacts you were looking for have been discontinued, but we're here to help you find a great alternative! If you need any assistance with finding a new pair, feel free to reach out to us at LensDirect.com. We're always happy to help!
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Eline M.
Apr 4, 2025
Starr went above and beyond!
Starr was very kind,helpful, and took the time to explain the process of what I needed to do when it came to mailing out the glasses. Appreciate the fact that she will also note my account regarding waht we discussed. She went above and beyond. Thank you again Starr.
Response from LensDirect.comApr 4, 2025
Hello Eline! Thank you so much for sharing your experience! We're so happy to hear that Starr went above and beyond to assist you. It's great to know that she was able to provide helpful guidance and take the time to ensure everything was clear for you. We'll make sure to pass along your kind words to her! At LensDirect.com, we're always here to help, so don’t hesitate to reach out if you need anything else. Thank you again for choosing us!
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Bill
Apr 3, 2025
My experience talking with Nyah was…great
My experience talking with Nyah was informative, precise and such a pleasure. Nyah has a great knowledge and understanding of the business and she goes a step above to answer any questions you may have! Thanks!
Response from LensDirect.comApr 4, 2025
Hi Bill! Thank you for your wonderful feedback! We're so glad to hear that Nyah was able to provide you with such an informative and pleasant experience. At LensDirect.com, we take pride in our team's knowledge and dedication to helping our customers, and it's great to know Nyah went above and beyond to assist you. We appreciate your kind words and look forward to serving you again in the future!
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Liss
Apr 3, 2025
Needed help with an error I didnt know how to fix
Bibi was very pleasant & helpful today in assisting me.
Response from LensDirect.comApr 4, 2025
Hello Liss! Thank you for your kind review! We're so glad to hear that Bibi was able to assist you in such a pleasant and helpful manner. At LensDirect.com, we always strive to provide the best customer service, and it’s great to know Bibi made a positive impact. If you ever need further assistance, don’t hesitate to reach out! Thanks again for choosing us!
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Ann S.
Apr 3, 2025
I am THRILLED with my 2 pairs of glasses!
I am THRILLED with my 2 pairs of glasses that had the lenses replaced. Their prices are great and I received my glasses back SO FAST (I ordered them on March 23 and had the finished glasses on April 3). Very impressive! I am so glad I tried LensDirect and will definitely be a repeat customer. I have already recommended them to others. Thank you!!
Response from LensDirect.comApr 4, 2025
Hello Ann! Thank you so much for your wonderful review! We're thrilled to hear that you're so happy with your glasses and the quick turnaround time. It's fantastic to know that our prices and service exceeded your expectations. We’re grateful for your recommendation and look forward to serving you again in the future. Thank you for choosing LensDirect.com – we truly appreciate your support!
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