LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

Susan B.
Apr 5, 2025
LensDirect has affordable quality in lens replacement.
I was impressed that LensDirect had my glasses ready so quickly. If the USPS had sent them from NJ to New England directly, instead of via Chicago and Pittsburgh, I think I would have received them a week earlier. But that is not the fault of LensDirect. I would definitely use LensDirect again.
Response from LensDirect.comApr 10, 2025
Hello Susan! Thank you for your thoughtful review! We're so glad to hear that you were impressed with how quickly we got your glasses ready. We understand that shipping delays can be frustrating, and we appreciate your understanding that the issue with USPS is out of our hands. At LensDirect.com, we always strive to provide a fast and seamless experience, and we’re happy to know we’ll have the opportunity to serve you again in the future. Thanks for your support!
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Dawn E.
Apr 5, 2025
Best ever
Best ever! I have used their lens replacement for years and have never been disappointed! Service is prompt and communication is excellent! I love a variety of frames and Lens Direct allows me to do that without breaking the bank!
Response from LensDirect.comApr 10, 2025
Hello Dawn! Thank you so much for your amazing review! We're thrilled to hear that you've had such a positive experience with our lens replacement service over the years. Providing prompt service and excellent communication is what we aim for, and we’re so glad to hear that’s been your experience. We’re also happy to know that our variety of frames helps you find exactly what you’re looking for without breaking the bank. We truly appreciate your continued support and look forward to serving you for many more years to come at LensDirect.com!
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Maria D.
Apr 5, 2025
Kwasi was very helpful and quick in…
Kwasi was very helpful and quick in answering my questions!
Response from LensDirect.comApr 10, 2025
Hello Maria! Thank you for sharing your experience! We’re so glad to hear that Kwasi was able to assist with reviewing your prescriptions promptly. We know how important it is to get things done quickly, and we’re happy Kwasi could help move things along for you. At LensDirect.com, we’re always here to ensure you get the best service. Thanks again for your feedback!
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customer
Apr 4, 2025
Mario was a very thorough and patient…
Mario was a very thorough and patient with me today as I had a few questions about my order. Thank you for the assistance!
Response from LensDirect.comApr 10, 2025
Hello There! Thank you so much for your kind review! We're so glad to hear that Mario was able to assist you with patience and thoroughness. At LensDirect.com, we’re committed to providing excellent customer service, and it’s great to know Mario made your experience a positive one. Thank you for taking the time to share your feedback, and we look forward to helping you again in the future!
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Mitchell
Apr 4, 2025
Nyah was very helpful
Nyah was very helpful
Response from LensDirect.comApr 10, 2025
Hello Mitchell! Thank you for your feedback! We're so glad to hear that Nyah was able to assist you. At LensDirect.com, we’re dedicated to providing excellent service, and we’re happy Nyah could help make your experience a positive one. We look forward to serving you again soon!
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Katherine
Apr 4, 2025
Sharissa was great
Sharissa was great, she helped me finalize my request when I forgot something and she made sure they had all the info on the order that they needed. Really love LensDirect, I want to be able to replace my glasses without going thru another eye doctor visit so this site is great.
Response from LensDirect.comApr 10, 2025
Hello Katherine! Thank you so much for your wonderful review! We’re thrilled to hear that Sharissa was able to help you finalize your order and make sure everything was in place. It's great to know that you love using LensDirect.com to easily replace your glasses without the need for another eye doctor visit. We’re so happy we could provide that convenience for you, and we look forward to continuing to serve you in the future!
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Adriana R.
Apr 4, 2025
Jade was great!
Jade provides excellent customer service and was very professional.
Response from LensDirect.comApr 10, 2025
Hello Adriana! Thank you so much for your kind review! We’re thrilled to hear that Jade provided excellent and professional customer service. At LensDirect.com, we’re dedicated to delivering the best experience for our customers, and it’s great to know Jade made a positive impact. We appreciate your feedback and look forward to serving you again in the future!
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Al D.
Apr 4, 2025
Great customer service…
Called customer service about a torn contact lens and I talked with Bibi, who handled my issue beyond my expectation!! Great job Bibi and LensDirect!
Response from LensDirect.comApr 10, 2025
Hello AI! Thank you so much for your wonderful review! We’re thrilled to hear that Bibi was able to resolve your issue with the torn contact lens beyond your expectations. At LensDirect.com, we always strive to go the extra mile for our customers, and we’re so glad Bibi was able to deliver just that. We appreciate you taking the time to share your experience and look forward to assisting you again in the future!
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