LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

bj M.
Apr 8, 2025
I had a problem with my order
I had a problem with my order. The customer service rep was very knowledgeable, to the point and fixed not only my problem but addressed other areas about my account to make it easier going forward.
Response from LensDirect.comApr 10, 2025
Hi BJ! Thank you for sharing your experience! We're so glad to hear that our customer service representative was able to quickly resolve your order issue and go the extra mile to improve other areas of your account. At LensDirect.com, we’re committed to making things easy and stress-free for our customers, and it’s great to know we could make a difference. We truly appreciate your feedback and look forward to serving you again!
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Izzie H.
Apr 8, 2025
Great Support
Great Support Nyah did a great job cancelling my order. My prescription had changed and I haven't verified the new prescription, still working on it. Nyah was able to cancel the order without a problem. Even when I had an emergency and had to walk away from the conversation. Thank you so much!
Response from LensDirect.comApr 10, 2025
Hello Izzie! Thank you so much for your thoughtful review! We're glad to hear Nyah was able to assist you with canceling your order smoothly, especially during a hectic moment. Life happens, and we're happy she could step in and take care of things without any hassle. At LensDirect.com, we’re always here to help make things easier, and we appreciate you taking the time to share your experience. We look forward to helping you again once your new prescription is ready!
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Kevin F.
Apr 7, 2025
Ordering on line is awesome
Ordering on line is awesome. Friendly staff and quick to reply.
Response from LensDirect.comApr 10, 2025
Hello Kevin! Thank you for the great review! We're so happy to hear that you had an awesome experience ordering online. Our team at LensDirect.com takes pride in being friendly, responsive, and here whenever you need us. We appreciate your support and look forward to helping you again soon!
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Anthony Pina S.
Apr 7, 2025
Great customer service.!!!
Great customer service.!!!
Response from LensDirect.comApr 10, 2025
Hello Anthony! Thank you so much for the kind words! We’re thrilled to hear you had a great experience with our customer service team. At LensDirect.com, providing top-notch support is what we’re all about. We truly appreciate your feedback!
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Vicki
Apr 7, 2025
Bibi was able to answer all of my…
Bibi was able to answer all of my questions and was super polite and helpful!
Response from LensDirect.comApr 10, 2025
Hello Vicki! Thank you for the great feedback! We’re so glad to hear that Bibi was able to answer all your questions and provide such polite and helpful service. That’s exactly the experience we strive to deliver at LensDirect.com. We truly appreciate you taking the time to share your experience and look forward to assisting you again soon!
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Jimmy
Apr 7, 2025
Kwasi was very helpful
Kwasi was very helpful in getting my prescriptions reviewed. (I had been waiting since last Wednesday for the review, so it was great that Kwasi was able to verify them so promptly.)
Response from LensDirect.comApr 10, 2025
Hello Jimmy! Thank you for your feedback! We're so glad to hear that Kwasi was able to quickly review and verify your prescriptions. We understand waiting can be frustrating, so it's great that Kwasi was able to take care of it for you promptly. At LensDirect.com, we’re committed to providing fast and reliable service, and we appreciate your patience. Thanks again for choosing us!
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Enrique G.
Apr 7, 2025
I am happy with my purchase especially…
I am happy with my purchase especially the free shipping
Response from LensDirect.comApr 10, 2025
Hello Enrique! Thank you for your great review! We're so happy to hear you're pleased with your purchase, and we're glad you enjoyed the free shipping. At LensDirect.com, we love making your shopping experience as easy and rewarding as possible. We look forward to serving you again soon!
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John P.
Apr 5, 2025
My 1st experience was to get new…
My 1st experience was to get new replacement lens for some EXPENSIVE frames I had from a local store. The process was very simple, timely and I am very please with the quality of the lens! They will get my business again!
Response from LensDirect.comApr 10, 2025
Hello John! Thank you so much for your wonderful review! We're thrilled to hear that your first experience with us was a success and that the process was simple and timely. We're especially happy that you’re pleased with the quality of your new lenses. At LensDirect.com, we strive to offer both convenience and quality, and we’re excited to have earned your business. We look forward to serving you again in the future!
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