LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

Veronica
Apr 11, 2025
Best customer service!!
LensDirect has the best customer service! They make it so easy to access real people directly, and they’ve always been able to help resolve my issues. Bibi was so friendly and helpful today:-)
Response from LensDirect.comApr 15, 2025
Hello Veronica! Thank you so much for the wonderful review! We’re thrilled to hear that you had a great experience with our customer service team — especially with Bibi! 😊 At LensDirect.com, we pride ourselves on making it easy to connect with real people who truly care. We're always here to help and so happy we could resolve your issue quickly. Thanks for being part of the LensDirect.com family!
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customer
Apr 11, 2025
So far great experience
So far great experience. Looking forward for my new glasses….🤓
Response from LensDirect.comApr 15, 2025
Hello ! Thanks so much for the great feedback! We're excited you're having a positive experience so far and can't wait for you to receive your new glasses 🤓 You're in great hands with LensDirect.com — we’re here to make sure you absolutely love your new look. Let us know if you need anything along the way!
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Danielle K.
Apr 10, 2025
Had a question regarding lens order I…
Had a question regarding lens order I had already placed. Before sending frames (sports goggles) contacted customer service to ensure they could fit lenses in the frame. We exchanged photos and customer service confirmed with lab. Happy Lens Direct took the time to review with me before I sent the frames.
Response from LensDirect.comApr 15, 2025
Hello Danielle! Thank you so much for sharing your experience! We're really glad our customer service team could assist you and confirm everything with the lab before you sent in your sports goggles. At LensDirect.com, we know how important it is to get things right—especially when it comes to your lenses and frames. We’re happy we could give you peace of mind, and we truly appreciate you choosing us for your eyewear needs!
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Tina D.
Apr 10, 2025
Great customer service
Great customer service. Kwasi was very responsive and helpful. Thank you!
Response from LensDirect.comApr 10, 2025
Hello Tina! Thank you for your wonderful review! We’re so glad to hear that Kwasi was responsive and helpful in providing you with great customer service. At LensDirect.com, we strive to ensure our customers have the best experience possible, and we’re happy to know Kwasi made a positive impact. Thanks again, and we look forward to assisting you in the future!
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JG
Apr 9, 2025
Sharissa was incredibly helpful in…
Sharissa was incredibly helpful in answering questions I had and attaching my RX prescription to my account.
Response from LensDirect.comApr 10, 2025
Hello JG! Thank you so much for your kind words! We're thrilled to hear that Sharissa was able to help you out and make the process of attaching your RX prescription to your account smooth and stress-free. At LensDirect.com, we’re always here to make your experience as easy and seamless as possible. If you ever need anything else, don’t hesitate to reach out. Thanks again for choosing us!
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Deb
Apr 9, 2025
Nyah was extremely professional and…
Nyah was extremely professional and speaks with a lovely demeanor. She answered all my questions and ensured my transaction went through accurately.
Response from LensDirect.comApr 10, 2025
Hello Deb! Thank you so much for your kind words! We're thrilled to hear that Nyah provided such a professional and pleasant experience. It’s great to know she was able to answer all your questions and ensure your transaction was processed smoothly. At LensDirect.com, we’re committed to top-notch service, and Nyah is a wonderful example of that. We truly appreciate your feedback and look forward to serving you again soon!
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Melanie M.
Apr 9, 2025
She was very helpful,listen to my…
She was very helpful,listen to my concerns understood immedialtey what I ask and sent it immediately Thank you
Response from LensDirect.comApr 10, 2025
Hello Melanie! Thank you for your kind review! We're so glad to hear that our team member was able to listen to your concerns, understand exactly what you needed, and take care of it right away. Providing fast, attentive service is what we strive for at LensDirect.com, and we're happy we could deliver that for you. Thanks again for choosing us!
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Alvin H.
Apr 9, 2025
Extremely polite and followed through…
Extremely polite and followed through on all my questions.
Response from LensDirect.comApr 10, 2025
Hello Alvin! Thank you for your great feedback! We're so happy to hear that our team member was extremely polite and followed through on all your questions—it's exactly the level of service we aim to provide at LensDirect.com. We appreciate you taking the time to share your experience and look forward to helping you again in the future!
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