LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

Bret G.
Apr 14, 2025
Nyah Roberts was fantastic
Nyah Roberts was fantastic. She dresses all my needs
Response from LensDirect.comApr 17, 2025
Hello Bret! Thank you so much for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that Nyah Roberts was able to assist you so thoroughly and meet all your needs—she truly is a star on our team! We’re proud to have her representing LensDirect.com, and we’re so glad you had such a positive experience. If there’s ever anything else we can help with, don’t hesitate to reach out
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G C.
Apr 14, 2025
I am SUPER happy I found this store…
I am SUPER happy I found this store online. I had a frame that I love and NO Optical physical store wanted to replace my Rx lenses, and if thy do, the price was ridiculous. I contacted LensDirect and they were more than happy to do the job. The process was smooth, fast , communication spot on, they did a GREAT job and the price unbelievable ! This is my second time ordering, and the same EXCELLENT customer service. Communication with agent Kwasi was outstanding, always, always, answering all my questions . I highly recommend this company, 5 stars!, A+++++ and customer representative Kwasi, THE BEST !
Response from LensDirect.comApr 15, 2025
Hello G Camacho! We’re beyond happy to hear how thrilled you are with your experience at LensDirect.com. It means the world to us that we could help bring new life to your favorite frames at a fair price. We're especially proud to hear that Kwasi delivered such outstanding service — we’ll definitely share your kind words with him! We love having you as a returning customer and truly appreciate the 5 stars and A+++++ rating! Thanks again for trusting LensDirect.com — we’re always here whenever you need us!
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Cindy Ward B.
Apr 14, 2025
Nyah was a huge help
Nyah was a huge help. I appreciate her kindness and patience with me.
Response from LensDirect.comApr 15, 2025
Hello Cindy! Thank you so much for the kind review! We're thrilled to hear that Nyah was such a big help — her kindness and patience truly reflect the values we strive for at LensDirect.com. We’ll be sure to pass along your appreciation to her. Thanks again for choosing LensDirect.com — we're always here whenever you need us!
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Barbara J.
Apr 14, 2025
Had an issue with only receiving half…
Had an issue with only receiving half of my order and Kwasi was able to get that cleared up for me and had the rest shipped out as soon as possible. Thank you so much Kwasi!
Response from LensDirect.comApr 15, 2025
Hello Barbara! Thank you for sharing your experience! We’re so glad Kwasi was able to jump in and get everything sorted out quickly for you. At LensDirect.com, we’re all about making things right and keeping your experience smooth from start to finish. We’ll be sure to pass along your kind words to Kwasi — and thank you again for choosing LensDirect.com!
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Jennifer D.
Apr 14, 2025
Nyah
Nyah was polite and handled all of my concerns quickly.
Response from LensDirect.comApr 15, 2025
Hello Jennifer! Thank you for the kind words! We're so happy to hear that Nyah was able to address all of your concerns quickly and with such politeness. At LensDirect.com, delivering helpful and friendly service is what we strive for every day. We truly appreciate your support and thank you for choosing LensDirect.com!
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Helen H.
Apr 13, 2025
Jade handled my request efficiently and…
Jade handled my request efficiently and cordially. My questions were answered in one call.
Response from LensDirect.comApr 15, 2025
Hello Helen! Thank you for the great feedback! We're so glad to hear that Jade was able to assist you efficiently and with such courtesy. At LensDirect.com, we always aim to provide quick, clear, and friendly support — and it’s great to know your questions were answered in just one call. We truly appreciate you being part of the LensDirect.com family!
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Madeleine
Apr 12, 2025
Nyah was very polite and efficient in…
Nyah was very polite and efficient in resolving my issue.
Response from LensDirect.comApr 15, 2025
Hello Madeleine! Thank you for your kind review! We're so happy to hear that Nyah was able to assist you with such politeness and efficiency. At LensDirect.com, we’re proud to have a team that truly cares about our customers. We’re always here to help whenever you need us — thanks again for choosing LensDirect.com!
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Paul B.
Apr 11, 2025
Thank you, Mario at LensDirect
Mario was very courteous and efficient in helping me to prepare a return label for my glasses that require a correction.
Response from LensDirect.comApr 15, 2025
Hello Paul! Thank you for the kind words! We're so glad Mario was able to assist you quickly and courteously with your return label. At LensDirect.com, we’re committed to making every step of the process smooth and stress-free — especially when it comes to making things right. We appreciate you choosing LensDirect.com and look forward to getting your glasses corrected and back to you soon!
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