LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

Chuck W.
Apr 16, 2025
Great Customer Service
Great Customer Service.... Communication was very good and helpful. Nyah was extremely friendly and helpful!
Response from LensDirect.comApr 18, 2025
Hello Chuck! Thank you for the kind words! We’re so happy to hear that Nyah provided you with great customer service and clear, helpful communication. At LensDirect.com, we’re all about creating a friendly and stress-free experience, and it’s wonderful to know Nyah delivered just that. We truly appreciate your support and look forward to helping you again soon!
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KingCharles B.
Apr 16, 2025
Nyah was helpful during my purchase
Nyah was helpful during my purchase
Response from LensDirect.comApr 17, 2025
Hello KingCharles! Thank you for your review! We’re so glad to hear that Nyah was helpful during your purchase — she’s a valued member of our team and always happy to assist. We appreciate you choosing LensDirect.com, and we’re here whenever you need us. Enjoy your new lenses!
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mary H.
Apr 16, 2025
Professional customer service
Great price point for incredible lens for multiple styles of glasses
Response from LensDirect.comApr 17, 2025
Hello Mary! Thank you so much for the great review! We're thrilled to hear you're loving the quality of our lenses across multiple styles — and at a price point that works for you! At LensDirect.com, we work hard to deliver both value and quality, so it means a lot to hear your feedback.
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Radhika S.
Apr 16, 2025
Bibi I thank you u were patient and…
Bibi I thank you u were patient and professional.
Response from LensDirect.comApr 17, 2025
Hello Radhika! Thank you so much for your kind words! We’re so happy to hear that Bibi was both patient and professional during your experience — she truly embodies the level of care we strive for at LensDirect.com. We appreciate you taking the time to share your feedback and are always here if you need anything in the future. Thanks again for choosing us!
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Robyn L.
Apr 15, 2025
This is my third order from LensDirect…
This is my third order from LensDirect and was completely satisfied with the product as well as the great customer service I received via phone from Jade!! Sometimes apps and websites are not accessible or hard to navigate however, I have been able to access great service representatives via phone every time I have called! Plan to remain a customer for a long time!
Response from LensDirect.comApr 17, 2025
Hello Robyn! Thank you so much for your continued support — we’re thrilled to hear this was your third order with LensDirect.com! It’s wonderful to know that Jade was able to assist you over the phone and provide the great service you deserve. We completely understand that apps and websites can sometimes be tricky, and we’re so glad our team has been able to step in and help whenever needed. Your kind words and loyalty mean the world to us, and we truly look forward to serving you for many more orders to come!
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Rinky P.
Apr 15, 2025
Nyah was helpful!
Nyah was helpful!
Response from LensDirect.comApr 17, 2025
Hello Rinky! Thank you so much for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that Nyah Roberts was able to assist you so thoroughly and meet all your needs—she truly is a star on our team! We’re proud to have her representing LensDirect.com, and we’re so glad you had such a positive experience. If there’s ever anything else we can help with, don’t hesitate to reach out. Thanks again for choosing us! 😊
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L S.
Apr 15, 2025
Kissel was quick and responsive
Kissel was quick and responsive. Although the wait time was long, I was understanding and once I spoke with Kissel I was appreciative to be speaking with a live agent. My problem was resolved quickly and my order was verified within 5 minutes. Highly recommend!
Response from LensDirect.comApr 17, 2025
Hello L Sullivan! Thank you so much for your thoughtful review and for your patience. We’re thrilled to hear that Kissel was quick and responsive once connected — we know how valuable it is to speak with a real person, and we’re so glad she could get everything resolved for you quickly! We appreciate you recommending LensDirect.com, and we’re always here if you need anything else. Thanks again for your understanding and for being a valued customer!
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Stephanie S.
Apr 15, 2025
Bibi gave Awesome customer service!!
Bibi gave Awesome customer service!!
Response from LensDirect.comApr 17, 2025
Hello Stephanie! Thank you for the awesome review! We’re so happy to hear that Bibi provided you with top-notch customer service — she’s amazing and we’re lucky to have her on the team. We truly appreciate you choosing LensDirect.com, and we're always here if you need anything in the future.
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