LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 418 reviews with 4 stars · Clear filters

George L.
Feb 2, 2018
Everything was great
Everything was great. I received the correct contacts quickly. My only minor gripe is just a result of the expectations you set in the past when I received a complimentary contact case with my order. This order did contained nothing complimentary.
Response from LensDirect.comFeb 5, 2018
Hey There George! I am so happy to hear that you had a good experience with us! We know how rare it is to find a company to put your trust in so we're so happy you picked us. It's quite an honor! We hope that every order is exactly like this one. I know you said about the complimentary lens cases. Unfortunately, we ran out at the moment but when we get them back, we will be sending you two! If there's anything we can do to make any part of your order better, please let us know and we would be happy to help! Have a great day! The LensDirect Team
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Mark M.
Feb 1, 2018
Exactly what I needed
Prices are better than much of the competition and they had my brand. I will be using again
Response from LensDirect.comFeb 1, 2018
Hey There Mark! I am so happy to hear that you had a good experience with us! We know how rare it is to find a company to put your trust in so we're so happy you picked us. It's quite an honor! We hope that every order is exactly like this one. If there's anything we can do to make any part of your order better, please let us know and we would be happy to help! Have a great day! The LensDirect Team
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Hans B.
Jan 27, 2018
New customer
New customer. Was given personal attention to make sure my purchase was correct.
Response from LensDirect.comJan 30, 2018
Hey There Hans! I am so happy to hear that you had a good experience with us! We know how rare it is to find a company to put your trust in so we're so happy you picked us. It's quite an honor! We hope that every order is exactly like this one. If there's anything we can do to make any part of your order better, please let us know and we would be happy to help! Have a great day! The LensDirect Team
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Jessica S.
Jan 23, 2018
Great Work
Didn't take too long. Very cheap but good service. My doctor had gone out of business but they still made the effort and got prescription verified.
Response from LensDirect.comJan 24, 2018
Hey There Jessica! I am so happy to hear that you had a good experience with us! We know how rare it is to find a company to put your trust in so we're so happy you picked us. It's quite an honor! We hope that every order is exactly like this one. If there's anything we can do to make any part of your order better, please let us know and we would be happy to help! Have a great day! The LensDirect Team
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Cat L.
Jan 23, 2018
The price is pretty good I find that …
The price is pretty good I find that shipping is a little bit slow once they get them out of the plant you get them pretty quick but it seems like it takes a few days to get your order ready
Response from LensDirect.comJan 24, 2018
Hi there! Thank you so much for informing us of your experience! I apologize about any inconvenience. I will be looking into exactly what happened. Sometimes with astigmatisms, there are problems with getting them in the next business day but you waited way too long! For this delay, I will be happy to give you free expedited shipping on your next order with us and put $5 into your account to save you some money! We wouldn't want you waiting any longer than were on your last order. I hope this helps a little bit! I apologize once again. Please let us know if there's anything else we can do for you and we would be happy to help! Have a great day! The LensDirect Team
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Thomas E.
Jan 17, 2018
Could be more clear on the contact …
Could be more clear on the contact numbers they need. Smooth transaction. The contact boxes did not have the R/L eye designated.
Response from LensDirect.comJan 17, 2018
Hi there Thomas! Unfortunately, we cannot mark your boxes. If you wanted to return anything, they would need to be unopened AND unmarked. If you need help designating which eye the box is for, you can refer to your invoice. If there's anything we can do to make any part of your order better, please let us know and we would be happy to help! Have a great day! The LensDirect Team
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Aria
Jan 13, 2018
easy and quick
easy and quick. wish the contacts were just a bit cheaper
Response from LensDirect.comJan 16, 2018
Hi Aria! Thank you so much for reviewing us! Nothing makes me happier than hearing that ordering with us was easy and quick. Those are things we aim for here at LensDirect. If you ever would like a great coupon to save some money, you can always contact your representative for all the great deals we have going on. :) We hope to see you again very soon! Have a great day! The LensDirect Team
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Al M.
Jan 13, 2018
LENS.com had better prices
LENS.com had better prices. Both Lens Direct and Lens.com have very good Customer Service.
Response from LensDirect.comJan 16, 2018
Hi! This sounds like good news! I hope that every order is exactly like this! If you ever would like a great coupon to save some money, you can always contact your representative for all the great deals we have going on. :) We hope to see you again very soon! Have a great day! The LensDirect Team
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