LensDirect.comReviews of lensdirect.com

I ordered glasses from LensDirect.com. The lenses were good and the frames attractive but the arms(part that goes over your ears) were so flimsy and weak the glasses would not stay on my head. That could not be fixed. I asked for replacement arms but the company declined to help. They should not be selling such cheap products that the product is unable to fulfill it's purpose.

Glasses were OK for a year or so then lenses began crumbling around the edges, fragments breaking off. I'm 70 years old, not active, easy on my glasses, never had anything like this occur before. Because it's outside of the 3 month window LensDirect will do nothing. I will never use this service again. It makes me wonder what sort of polycarbonate material they are using.

Absolutely horrible service. Paid for 1-2 days express Fedex shipping, 3 days later the package still hasn't shipped, and it was labaled with USPS shipping. Cant cancel the order since the label was created. We are traveling for 2 months, now without contacs for my wife :( First and last time we will use this company

I don’t normally take this much time to write reviews, but in this case, well, “the title says it all”. Back in August/September/October 2023 (8/14/23), I needed to update my glasses, as my ophthalmologist had written me a new script. After looking around, I came across LensDirect, and actually realized that my wife had ordered glasses from a similar company several years back. All looked good, so I decided to give these folks a try. I have several antique frame sets (all identical - all new) which I purchased years ago. I have had two of these frame sets filled with previous scripts over the last 6-8 years. I like the frames very much, and I still have several unused/unfilled pair (all brand new), so I decided to try a “lens replacement” with LensDirect. Simple enough, send in my new script, and one of my new frame-sets, and my new glasses should be on the way shortly. Approval was a snap, but soon, “snappy” disappeared. Initially all went smoothly, and everyone was so nice, as I asked questions, and eventually placed my order. All throughout the original process, I received cute little emails, keeping me updated on my frames and my new lenses, and especially, once they were complete and being sent back to me. Once advised of completion and two days later, they arrived, all dressed up in a nice pretty case, along with a slick little microfiber bag. Cool ! So, I tried them on, but immediately noticed (I wear bifocals) that the top of the bifocal was too high, and it was directly in my line of sight. It was actually 1/10th inch+, higher than my old glasses. Well, I kinda wondered how they had decided, just where to put the bifocal? I know 1/10th inch doesn’t sound like much, but in your glasses, it’s a mile. Not good, at all…. Okay, so now I have to call them back, and explain to someone, the situation. Guess what ? I did, but this time, all the perky, peachy, nice talk disappeared. I was sternly instructed, as if I was the one that had made the error, to go to my local ophthalmologist and have my “segment height” measured, email it back to them, and then return the glasses for a “one time” re-make (emphasis on one time). Heck, I didn’t even know what “segment height” was (?). I wonder why they didn’t ask for that to begin with, rather than just guess at it? I didn’t know - they are supposed to be the professionals here - I’m just the customer - the one paying ! So, I followed their instructions, and back they went. Oh, and guess what else - all of those “cutesy little email updates” became very sparse. The first time, the entire process (ship to them & return to me), had taken about 2 1/2+ weeks, but at least I was updated throughout. This time, strangely enough, the process (ship to them & return to me) took nearly a month, and without one word, once the re-work actually began. Then, nearly month later, they just unexpectedly showed up in the mail one day, with zero follow-up, or prior communications. LensDirect was obviously done with this. And now, on top of all this hassle, I actually got to wear my new glasses for approximately two (2) weeks, before one of the lenses simply fell out, rendering them useless. Obviously, one of the frame screws had not been secured. Amazing, how my previous two pairs of glasses (identical frames), with lenses purchased and installed through my local ophthalmologist, are still going strong after three (3) and six (6) years, and I have never had a problem of any kind. I SUPPOSE YOU DO GET EXACTLY WHAT YOU PAY FOR……but really, only two (2) weeks of use? That is ridiculous, it’s not right, and extremely costly. And now, l’m with no recourse (remember emphasis on the one time re-make). I definitely, would NOT, recommend LensDirect, for anything. I am thoroughly disgusted with my experience with them, and I now am left with a worthless pair of “new” glasses. Hopefully, I can find someone that will stand behind their workmanship, and get them repaired. LensDirect should have taken care to do this from the beginning. I’m just hoping they didn’t damage my frames - they were NOT cheap, and they can not be replaced. BUYER BEWARE ! ! UPDATE: (April 5, 2024) Even after finally hearing back from LensDirect, NOBODY IS PAYING ATTENTION TO THE CUSTOMER.... You may as well open a window and scream. They won't hear or pay attention to that either ! After carefully explaining the situation to Customer Service, I received instructions for sending in my glasses "just like this was a new order". It is NOT. I do not need for anyone to "re-cut my lens". Again, nobody is paying attention to the customer and you can never speak with, nor communicate with, the same person twice. And to make it ever worse, these customer service people don't have a clue as to what is going on with your glasses. This is so, so frustrating............

I can’t find my package, I’ve looked everywhere and I have waited a few days but it hasn’t showed up

They bent my frames so they no longer fit on my face corrrectly.

I ordered prescription lenses for my glasses and the lenses they sent were not correct. After verifying the prescription and getting the run around from this company, they are not willing to correct the issue or give me a refund. The 2 pairs of lenses I received from a local company are perfect. Don't buy from this company, go to your local eyeglass store where you can get better service. It is worth paying a little more for service.

I called because, mysteriously, my glasses were returned to me asking for a pupil measurement, even though this measurement was already taken. Then Sharissa insulted my intelligence by saying it was returned because I used the shipping label for a previously canceled order. I was very careful to use the correct shipping label plus, if it was the wrong label then why did the CORRECT order say my frames have arrived and they were working on my lenses? Doesn't make any sense that they sent them back and rather than take responsibility they say it's my fault. It was my first ever order with Lens Direct. I canceled and am going elsewhere. Such a waste of time. Also, said 12-14 business days to have lenses made??? Ridiculous