LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

MOZLEY
Jun 2, 2025
Extremely efficient and effective…
Extremely efficient and effective customer service. Warm, friendly, and highly professional people guided me through the process. It's been a great pleasure working with them. I will most certainly recommend lens direct to my friends and family.
Response from LensDirect.comJun 4, 2025
Hello Mozley! Thank you so much for your thoughtful review! I’m thrilled to hear that our team provided warm, efficient, and professional service throughout your experience. At LensDirect.com, we’re dedicated to making the process smooth and enjoyable for every customer. Your recommendation means a great deal to us—we truly appreciate your support and look forward to serving you and your loved ones in the future!
Report
Sarkis
Jun 2, 2025
Kissel was very helpful i think she…
Kissel was very helpful i think she deserves a raise for her hard work!!!!
Response from LensDirect.comJun 4, 2025
Hello Sarkis! Thank you so much for your kind words! We’re thrilled to hear that Kissel was so helpful—she’s truly a valued member of our team, and I’ll be sure to pass along your appreciation. At LensDirect.com, we’re proud to have team members who go above and beyond. Thanks again for your support!
Report
Lexi
Jun 2, 2025
Kwasi madę it very easy and simple to…
Kwasi madę it very easy and simple to resolve problem and went above and beyond by providing additional discount
Response from LensDirect.comJun 4, 2025
Hello Lexi! Thank you for your feedback! I’m so pleased to hear that Kwasi made the resolution process easy and went the extra mile to provide additional support and savings. At LensDirect.com, we’re committed to delivering outstanding service, and it’s great to know Kwasi delivered on that promise. We appreciate your business and look forward to serving you again!
Report
Cassandra O.
Jun 2, 2025
Nyah was very helpful.
Nyah was very helpful. Knew exactly what I needed and assisted me very professionally. Thank you, Nyah.
Response from LensDirect.comJun 4, 2025
Hello Cassandra! Thank you for your kind feedback! I’m glad to hear Nyah provided the support you needed with professionalism and care. At LensDirect.com, we’re proud of team members like Nyah who help make the experience smooth and personalized. We appreciate your business and look forward to assisting you again!
Report
Jo R.
Jun 2, 2025
Nyah helped correct an order issue
Nyah helped correct an order issue. Resolved quickly. Great deal and service for replacement lens
Response from LensDirect.comJun 4, 2025
Hi Jo! Thank you for your feedback! I’m glad to hear Nyah was able to quickly resolve the order issue. At LensDirect.com, we’re committed to offering great value and service, and we’re happy you had a positive experience with your replacement lenses. We appreciate your support!
Report
John A.
Jun 2, 2025
GREAT Customer service
Lens Direct customer service advisor Daisy was very understanding about a mistake in an order I made. She made the change and shipped out the correct product at no extra fee. You can't ask for anything more. Thank you Daisy.
Response from LensDirect.comJun 4, 2025
Hello John! Thank you for your kind words! I’m so glad to hear Daisy was able to assist you with your order and resolve the issue quickly and kindly. At LensDirect.com, we’re proud to have team members like Daisy who go above and beyond to take care of our customers. We truly appreciate your support and look forward to serving you again!
Report
Cy
Jun 2, 2025
Very polite and accommodating personnel…
Very polite and accommodating personnel via live phone call. I spoke with Jade and she explained the lens differences, plus she is trying to expedite my order.
Response from LensDirect.comJun 4, 2025
Hello CY! Thank you for sharing your experience! I’m pleased to hear that Jade was polite, accommodating, and took the time to clearly explain the lens options. We’re also glad she is working to expedite your order. At LensDirect.com, we’re committed to providing excellent service every step of the way. We appreciate your trust and look forward to serving you again!
Report
Steven H.
Jun 2, 2025
Experience with lens direct
Nyah was really response and helpful with my questions. Would order from this company again.
Response from LensDirect.comJun 4, 2025
Hello Steven! Thank you for your kind feedback! I’m glad Nyah was responsive and helpful with your questions. We truly appreciate your support and look forward to serving you again at LensDirect.com.
Report