LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 418 reviews with 4 stars · Clear filters

Treah A.
Apr 10, 2018
Contacts arrived in rapid time
Contacts arrived in rapid time. Ordering was easy!
Response from LensDirect.comApr 10, 2018
Hey There Treah! I am so happy to hear that you had a good experience with us! We know how rare it is to find a company to put your trust in so we're so happy you picked us. It's quite an honor! We hope that every order is exactly like this one. If there's anything we can do to make any part of your order better, please let us know and we would be happy to help! Have a great day! The LensDirect Team
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MICHAEL K.
Mar 27, 2018
Quality seller
Good price. Fast shipping. Easy prescription upload. Customer service responds quickly to inquiries.
Response from LensDirect.comMar 28, 2018
Hey There Michael! I am so happy to hear that you had a good experience with us! We know how rare it is to find a company to put your trust in so we're so happy you picked us. It's quite an honor! We hope that every order is exactly like this one. If there's anything we can do to make any part of your order better, please let us know and we would be happy to help! Have a great day! The LensDirect Team
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Carter
Mar 25, 2018
It was a good first time experience.
It was a good first time experience.
Response from LensDirect.comMar 26, 2018
Hey There Jaylen! I am so happy to hear that you had a good experience with us! We know how rare it is to find a company to put your trust in so we're so happy you picked us. It's quite an honor! We hope that every order is exactly like this one. If there's anything we can do to make any part of your order better, please let us know and we would be happy to help! Have a great day! The LensDirect Team
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J. H.
Mar 17, 2018
Information shown on their website was…
Information shown on their website was not up to date. They were argumentative when I explained what they sent was not what I ordered. They even refused to pay return shipping when I explained they sent the wrong item! But have since apologized for the confusion.
Response from LensDirect.comMay 31, 2019
Sorry J. Harris for the confusion! We strive to make things right and glad things got sorted out for you. Have a great day! The LensDirect Team
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Brittani N.
Mar 14, 2018
Great service other than I wish the…
Great service other than I wish the shipping was faster.
Response from LensDirect.comMar 14, 2018
Hi Brittani! Thank you so much for reviewing us! Looks like you had UPS as your shipping. Depending on your area, UPS can take a little bit longer to get to you. Next time I would suggest USPS. It is free and they are a little bit quicker! Contact your dedicated account representative if you have any questions. Have a great day! The LensDirect Team
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Nikki R.
Mar 9, 2018
took a while to ship
took a while to ship
Response from LensDirect.comMar 9, 2018
Hi Nikki! After replying, I looked into your order a little closer. Thank you so much for informing us of your experience! I apologize about any inconvenience. Sometimes with colors, there are problems with getting them in the next business day but you waited way too long! For this delay, I will be happy to give you free expedited shipping on your next order with us and put $5 into your account to save you some money! We wouldn't want you waiting any longer than were on your last order. I hope this helps a little bit! I apologize once again. Please let us know if there's anything else we can do for you and we would be happy to help! Have a great day! The LensDirect Team
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Chad K.
Mar 3, 2018
Careful with expedited shipping.
Lens direct was great! The customer service was perfect they followed through well the only downside is they used USPS for shipping it was supposed to arrive before our vacation with expedited shipping charges and it arrived 4 days after we left
Response from LensDirect.comMar 5, 2018
Hi Chad! Thank you so much for reviewing us! I am so sorry to hear that your package did not make it. Sometimes USPS can be unreliable with their delivery dates :( For this inconvenience, I have put in $5 that you can use towards your next order! I hope this helps a little. Have a great day! The LensDirect Team
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ANGELA L.
Mar 2, 2018
Send me fast and good service
Send me fast and good service. Thanks
Response from LensDirect.comMar 5, 2018
Hey There Angela! I am so happy to hear that you had a good experience with us! We know how rare it is to find a company to put your trust in so we're so happy you picked us. It's quite an honor! We hope that every order is exactly like this one. If there's anything we can do to make any part of your order better, please let us know and we would be happy to help! Have a great day! The LensDirect Team
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