LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

Jon K.
Jun 11, 2025
Sade was amazing
Sade was amazing! My order was incorrect and she fixed it like magic! She restored my faith in their process, THANK YOU SADE!
Response from LensDirect.comJun 19, 2025
Hello Jon! Thank you so much for the kind words! We’re thrilled to hear that Sade was able to quickly and effectively fix your order—she truly is amazing! At LensDirect.com, we’re committed to making things right, and it’s wonderful to know Sade helped restore your confidence in our process. We’ll be sure to pass along your thanks!
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Dean L.
Jun 11, 2025
Kwasi was very helpful in helping me…
Kwasi was very helpful in helping me get my PD measurement into the system.
Response from LensDirect.comJun 19, 2025
Hello Dean! Thank you for your feedback! We're glad Kwasi was able to assist you with getting your PD measurement into the system. At LensDirect.com, we’re committed to making every step of your experience smooth and easy. We appreciate your support!
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Keith
Jun 11, 2025
Great customer service
Great customer service
Response from LensDirect.comJun 19, 2025
Hello Keith! Thank you for your kind words! At LensDirect.com, we’re proud to provide great customer service and truly appreciate your support.
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Rick K.
Jun 11, 2025
I requested a confirmation that I…
I requested a confirmation that I placed my order correctly and Mario T. send the confirmation right away via email. Great service!
Response from LensDirect.comJun 19, 2025
Hello Rick! Thank you for your feedback! We're glad Mario T. was able to promptly send your order confirmation. At LensDirect.com, we’re committed to providing quick and reliable service to keep you informed every step of the way. We appreciate your support!
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Theodore
Jun 11, 2025
I made a mistake and they fixed it!!!!
I made a mistake and ordered my contacts with one wrong number. I contacted customer service and they were more than amazing! Not only did they answer quickly they sent me all new contacts with my right prescription and it arrived in less than a week! Based off this customer service I will only order from here!!!
Response from LensDirect.comJun 19, 2025
Hello Theodore! Thank you so much for sharing your experience! We’re thrilled to hear our customer service team was able to quickly correct your order and get your lenses to you fast. At LensDirect.com, we’re committed to making things right and providing a hassle-free experience for our customers. We truly appreciate your trust and look forward to serving you again!
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Henry M.
Jun 11, 2025
She was quick and helpful and didn't…
NYAH was quick and helpful and didn't give me any trouble with my concern.
Response from LensDirect.comJun 19, 2025
Hello Henry! Thank you for your feedback! We're happy to hear that Nyah was quick, helpful, and made addressing your concern easy and hassle-free. At LensDirect.com, we strive to provide smooth and supportive customer service every time. We appreciate your kind words!
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Jan B.
Jun 11, 2025
Problem Solved!
Sharissa got right back to me, changed my order, credited my PayPal, and boom, done! Efficiency at its finest!
Response from LensDirect.comJun 19, 2025
Hello Jan! Love to hear it—thank you for the awesome feedback! We're so glad Sharissa was able to jump in, take care of your order change, and make the process quick and seamless. At LensDirect.com, efficiency and great service are what we aim for.
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Heather L.
Jun 11, 2025
Sade was super helpful with getting me…
Sade was super helpful with getting me up to date tracking/shipping info on my contact order.
Response from LensDirect.comJun 19, 2025
Hello Heather! Thanks for the great feedback! We're happy to hear that Sade was able to provide you with the tracking and shipping info you needed. At LensDirect.com, we’re all about keeping our customers informed and supported every step of the way. We appreciate you choosing us!
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