LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

joe H.
Jun 13, 2025
Nyah was very professional and helpful
Nyah was very professional and helpful. She clearly explained the information I needed to supply and let me know as soon as it was received. Excellent employee!
Response from LensDirect.comJun 20, 2025
Hello Joe! Thank you so much for your thoughtful feedback! We're thrilled to hear that Nyah was professional, helpful, and clear in her communication. At LensDirect.com, we strive to make every customer interaction seamless, and it’s wonderful to know Nyah delivered just that.
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Johnny N.
Jun 13, 2025
Sharissa was very helpful!
Sharissa was very helpful!
Response from LensDirect.comJun 20, 2025
Hello Johnny! Thank you for the kind words! We're so glad to hear that Sharissa was helpful during your experience. At LensDirect.com, we’re committed to providing top-notch service, and it’s always great to hear when our team members make a positive impact.
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Rich D.
Jun 12, 2025
Excellent customer service
I placed my order but realized I chose the wrong shipping method. So I contacted LensDirect and Sade was extremely helpful and fixed my error. She was pleasant throughout the process and followed up to ensure I was happy. Thank you so much Sade!! You rock!
Response from LensDirect.comJun 20, 2025
Hello Rich! Thank you so much for sharing your experience! We're thrilled to hear that Sade was able to help you quickly and kindly resolve the shipping issue with your order. At LensDirect.com, we’re proud to have team members like Sade who truly care about our customers and go the extra mile to ensure satisfaction.
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Allie F.
Jun 12, 2025
Nyah was great!
Nyah was great
Response from LensDirect.comJun 20, 2025
Hello Allie! Thank you for the kind words! We're so glad to hear that Nyah was great and made your experience a positive one. At LensDirect.com, we’re proud to have team members like Nyah who go the extra mile for our customers.
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Sarah G.
Jun 12, 2025
Aden was incredibly helpful
Aden was incredibly helpful, professional, and friendly. I highly recommend Aden.
Response from LensDirect.comJun 20, 2025
Hello Sarah! Thank you so much for your wonderful review! We're delighted to hear that Aden was incredibly helpful, professional, and friendly during your experience. At LensDirect.com, we’re committed to providing top-tier customer service, and it’s always rewarding to hear when our team members go above and beyond.
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Sandy B.
Jun 12, 2025
Jade was great
Jade was great
Response from LensDirect.comJun 20, 2025
Hello Sandy! Thank you so much for your kind words! We're thrilled to hear that Jade provided you with a great experience. At LensDirect.com, we pride ourselves on outstanding customer service, and it’s wonderful to know Jade made a positive impression.
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Staci N.
Jun 12, 2025
Awesome service with the most competitive pricing
Sharissa was wonderful to work with! She’s friendly and very prompt at assisting me change the mirrored lens for my prescription sunglasses. Thank you for making it easy to order online! I’m a customer for life.😊
Response from LensDirect.comJun 19, 2025
Hello Staci! Thank you so much for your kind words! We're thrilled to hear that Sharissa made your experience smooth and enjoyable. At LensDirect.com, we’re all about making online ordering easy and stress-free, and it's wonderful to know Sharissa delivered on that.
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Clifford S.
Jun 12, 2025
Excellent Experience
The LensDirect process is simple and efficient. My frames were returned timely with new lenses and they are fantastic. My experience was fabulous from start to finish. A special thanks to Bibi for helping with my order.
Response from LensDirect.comJun 19, 2025
Hello Clifford! Thank you for the wonderful feedback! We’re so glad to hear that your experience with LensDirect.com was smooth and efficient from start to finish. It’s great to know you’re loving your updated frames, and we’ll be sure to pass along your thanks to Bibi for her excellent support. We truly appreciate your trust and look forward to serving you again!
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