LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 418 reviews with 4 stars · Clear filters

Jacqueline W.
Jun 26, 2018
Would have given 5 stars but there was…
Would have given 5 stars but there was a problem with my package. When I called customer service I got connected to a rude young girl with an attitude. She was snippy an did not help me in any way.
Response from LensDirect.comJun 27, 2018
Hi Jacqueline! Thank you so much for informing me of this! We always want our customers to have a pleasant and positive experience. I will be looking into who you spoke with so that I can rectify this immediately. For the inconvenience, I put $5 into your account so that you can save a little next time you order! If you ever have an experience like this, let us know so that we can fix this! I hope I helped a little. Have a great day! The LensDirect Team
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Nancy
May 14, 2018
The contacts are definitely priced less…
The contacts are definitely priced less than through my doctor's office. I just think that they could cost less, but that's the way of our lives, everything keeps getting more and more costly. I do think that it's a great thing to give credit for automatic refill. Also I feel that this is a reputable company and I will continue to order my contacts through them.
Response from LensDirect.comMay 16, 2018
Hi Nancy! I am so happy to hear that you love our AutoRefill program! I know that a lot of our customers on the AutoRefill love it because it saves money and you never run out of lenses. I'm always forgetful so this definitely works best for me! It makes me so happy to hear that we will definitely be seeing you in the future! :) We wish prices were lower too. With AutoRefill, we attempt to keep them the lowest prices possible with no fees, an extra discount and free shipping! I hope that helps a little :) Have a great day! The LensDirect Team
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Marcia S.
May 5, 2018
The lens came fast after I placed the…
The lens came fast after I placed the order. The only thing was I had a coupon code which they didn't let me use online.
Response from LensDirect.comMay 8, 2018
Hi Marcia! I am so sorry to hear this! I will be putting in $5 into your LensDirect account for the inconvenience. If you ever would like a great coupon to save some money, you can always contact your representative for all the great deals we have going on. :) We hope to see you again very soon! Have a great day! The LensDirect Team
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Meredith K.
Apr 24, 2018
Super easy and quick
Super easy and quick! Would definitely order again!!
Response from LensDirect.comApr 27, 2018
Hey There Meredith! I am so happy to hear that you had a good experience with us! We know how rare it is to find a company to put your trust in so we're so happy you picked us. It's quite an honor! We hope that every order is exactly like this one. If there's anything we can do to make any part of your order better, please let us know and we would be happy to help! Have a great day! The LensDirect Team
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Collegestarter
Apr 10, 2018
Will order from here again.
Online ordering did not go well for me. Phone order went very well. Communication was good. Contacts arrived quickly and order was fulfilled properly. I will definitely order here again.
Response from LensDirect.comApr 11, 2018
Hey There! I am so happy to hear that you had a good experience with us! We know how rare it is to find a company to put your trust in so we're so happy you picked us. It's quite an honor! As for the struggles you had ordering online with us, let us know how we can improve! We would love to always make ordering easy for our customers and we always want you to have a 5 star experience. If there's anything we can do, we would be happy to help! Have a great day! The LensDirect Team
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James H.
Apr 10, 2018
Back ordered
Back ordered, good communication not sure if i got the discount they said i would
Response from LensDirect.comApr 10, 2018
Hi James! Thank you so much for this review! I am so happy to hear that you had a great experience with communication! I do see here that you received 10% off but I always want you to feel like you saved the most with us. For this inconvenience, I put in $5 account credit into your account for the next time you order. I hope this helps! We hope to see you again soon! Have a great day! The LensDirect Team
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Salvador M.
Apr 10, 2018
Would definitely be a 5 but shipping is…
Would definitely be a 5 but shipping is a bit slow. Other than that they’re prices are way fair and will definitely do business again. Great company just make sure to order with some lenses left. Simple ordering process great customer service.
Response from LensDirect.comApr 10, 2018
Hi Salvador! Thank you so much for informing us of your experience! I apologize about any inconvenience. For this delay, I will be happy to give you free expedited shipping on your next order with us! We wouldn't want you waiting any longer than were on your last order. I hope this helps a little bit! I apologize once again. Please let us know if there's anything else we can do for you and we would be happy to help! Have a great day! The LensDirect Team
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Dickn52
Apr 10, 2018
Price great shipping not so great.
Price great, shipping was terrible.
Response from LensDirect.comApr 10, 2018
Hi! Thank you so much for informing us of your experience! I apologize about any inconvenience. For this delay, I will be happy to give you free expedited shipping on your next order with us and put $5 into your account to save you some money! We wouldn't want you waiting any longer than were on your last order. I hope this helps a little bit! I apologize once again. Please let us know if there's anything else we can do for you and we would be happy to help! Have a great day! The LensDirect Team
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