LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

Beth S.
Jun 23, 2025
Kwasi was absolutely wonderful to work…
Kwasi was absolutely wonderful to work with. He even figured out that my credit card had actually gone through and my order is all set.
Response from LensDirect.comJun 27, 2025
Hello Beth! Thank you so much for your kind words! We’re thrilled to hear that Kwasi was wonderful to work with and helped sort everything out with your order. At LensDirect.com, we’re all about making the process smooth and stress-free, and it’s great to know Kwasi delivered on that. We’ll be sure to pass along your thanks — and we truly appreciate you choosing us!
Report
Julio G.
Jun 23, 2025
Nyah was helpful in her comments and…
Nyah was helpful in her comments and was able to explain why the order was taking time.
Response from LensDirect.comJun 27, 2025
Hello Julio! We're so glad to hear that Nyah was helpful and took the time to clearly explain the status of your order. At LensDirect.com, we believe in keeping our customers informed every step of the way, and it’s great to know Nyah delivered that experience. We truly appreciate your patience and support!
Report
AvR
Jun 23, 2025
Had a question on order delivery
Had a question on order delivery. Got fast and clear response.
Response from LensDirect.comJun 27, 2025
Hello AvR! Thank you for the great feedback! We're happy to hear you received a fast and clear response — that’s exactly what we aim for at LensDirect.com. We appreciate you reaching out and look forward to helping you again anytime!
Report
Felisa B.
Jun 23, 2025
Nyah was very helpful and pleasant to…
Nyah was very helpful and pleasant to work with. We need more people like her 💚
Response from LensDirect.comJun 27, 2025
Hello Felisa! We're thrilled to hear that Nyah was helpful and a pleasure to work with — we couldn’t agree more! At LensDirect.com, we're lucky to have team members like Nyah who truly care about our customers. We’ll be sure to share your kind words with her. Thanks again for choosing us!
Report
Cameron E.
Jun 23, 2025
Kwasi was extremely helpful thank you
Kwasi was extremely helpful thank you
Response from LensDirect.comJun 27, 2025
Hello Cameron! Thank you so much for the kind words! We’re thrilled to hear that Kwasi was extremely helpful — we’ll be sure to pass along your thanks. At LensDirect.com, we’re proud to have team members like Kwasi who go the extra mile to support our customers. We truly appreciate you choosing us!
Report
Jeff
Jun 22, 2025
Quick action and response
I had not included my PD measurement in my prescription information. LensDirect let me know this and when I provided it Andrew was quick to add that information to my prescription and let me know it was added
Response from LensDirect.comJun 27, 2025
Hello Jeff! We're so glad Andrew was able to assist you quickly and make sure your prescription was updated with your PD measurement. At LensDirect.com, we’re committed to catching the details and keeping our customers informed every step of the way. We truly appreciate your trust in us and look forward to helping you again in the future!
Report
Cindy L.
Jun 22, 2025
What an easy process
What an easy process! Mario responded within moments of placing my order. Can’t wait to receive my updated frames.
Response from LensDirect.comJun 27, 2025
Hello Cindy! We're so glad to hear the process was easy and that Mario was quick to respond — we’ll definitely share your kind words with him. At LensDirect.com, we’re all about making things simple and stress-free. We can’t wait for you to receive your updated frames — we think you’ll love them!
Report
Lyudmila Y.
Jun 21, 2025
Thank you
Thank you, Nyah for your help.🤝
Response from LensDirect.comJun 27, 2025
Hello Lyudmila! We're thrilled to hear that Nyah was able to help — she’s a valued member of our team. At LensDirect.com, we’re always here to make your experience as smooth and helpful as possible. We truly appreciate your support!
Report