LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 418 reviews with 4 stars · Clear filters

Susan
Aug 25, 2018
Definitely Good.
Customer Service over the phone is not the best experience I have had. Big room for improvement other than that super fast shipment, good price, good selection.
Response from LensDirect.comAug 29, 2018
Hey There Susan! I am so happy to hear that you had a good experience with us! We know how rare it is to find a company to put your trust in so we're so happy you picked us. It's quite an honor! We hope that every order is exactly like this one. I am so sorry to hear about your customer service experience! We pride ourselves on making customer service a wonderful experience and we will definitely be looking into this to see what happened. I apologize profusely. For the inconvenience, I have put $5 into your account! I hope this helps a little. Have a great day! The LensDirect Team
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Gustavo P.
Aug 23, 2018
Received one of the sets of contacts…
Received one of the sets of contacts with only one contact lens.
Response from LensDirect.comJun 10, 2019
No way! Please let us know if this got resolved Gustavo, The LensDirect Team
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Meg
Aug 17, 2018
All was great except communication…
All was great except communication about order. I didn't receive email confirmation or shipment confirmation. Other than that, I am satisfied.
Response from LensDirect.comAug 21, 2018
Hi Meg! I am so sorry to hear that you did not receive email information! Looks like you have a Yahoo email. Sometimes our emails like to fall into Spam for them. Please make sure that we are not checked off as Spam! I hope that you will be seeing our emails again soon! Have a great day! The LensDirect Team
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Ana G.
Aug 14, 2018
Once the order was placed
Once the order was placed, everything went smoothly. Ordering from the website, however, was not easy since I did not want to enroll in "auto-renew". It took 2 phone calls, an email and 2 chat conversations to actually place the order......
Response from LensDirect.comMay 31, 2019
Sorry Ana! We don't want to enroll you in our auto refill service if you choose not to. Glad to see it got resolved but definitely agree it could have been a lot easier for you! Try us again, I assure you it won't be that difficult. Have a great day! The LensDirect Team
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Ana M.
Aug 9, 2018
They arrive on time
They arrive on time, yet my color contacts are coming in bad. So that is disappointing.
Response from LensDirect.comAug 10, 2018
Hi Ana! I am so sorry to hear this! Unfortunately, with colored lenses, we cannot get trial replacements in any power. You can only get them in 0.00 power, which is not what you're prescribed. I would call the manufacturer and complain. They may send you a new batch! For this inconvenience, I will be putting $10 into your account. I hope this helps a little! Please let me know if you have any other questions. Have a great day! The LensDirect Team
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Matt
Jul 26, 2018
Great, but with a suggestion to make it great..er!
Great, except it does seem like inputting a subscription should be a bit more obvious. I managed to order contacts without submitting a prescription, just to have the order ultimately rejected, even after putting in the prescription info later. Had to restart the process. Maybe make it so there is a warning at checkout if you haven't put in prescription info. That way, if you have some other circumstance, you can click past it.
Response from LensDirect.comJul 27, 2018
Hi Matt! Thank you so much for your wonderful suggestion! We submitted your suggestion to our development team so that we can start doing this on our site :) I hope that we will be working together again soon! Have a great day! The LensDirect Team
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Scott C.
Jul 1, 2018
Ordering was efficient and easy
Ordering was efficient and easy. Order was promptly shipped. Much cheaper than 1-800. Same product as other seller. Very satisfied.
Response from LensDirect.comJul 3, 2018
Hey There Scott! I am so happy to hear that you had a good experience with us! We know how rare it is to find a company to put your trust in so we're so happy you picked us. It's quite an honor! We hope that every order is exactly like this one. If there's anything we can do to make any part of your order better, please let us know and we would be happy to help! Have a great day! The LensDirect Team
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Ben T.
Jun 29, 2018
Definitely better pricing than anyone…
Definitely better pricing than anyone local. Literally half the cost. Only qualm was the photo option for prescription uploads didn't work so I had to have them call my optometrist.
Response from LensDirect.comJul 2, 2018
Hi Ben! Wow, this all sounds like good news! I hope that every order is exactly like this! If you ever would like a great coupon to save some money, you can always contact your representative for all the great deals we have going on. :) Thank you for also letting us know about the upload option! We will definitely be looking into this :) We hope to see you again very soon! Have a great day! The LensDirect Team
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