LensDirect.comReviews of lensdirect.com

Do not use this company. Will not accept returns even if there product is wrong.

First, it was pretty delayed at the stage of Assembing/QC per their tracking. From the order to the delivery, It took 7 weeks to get the lens replacement back on my existing metal frame. I checked with them a few times because of delay and they said they were working hard.. I was shocked the metal frame came back completely crooked/vented and was unwearable. I then realized that they broke the frame so made a screw to fix it. This frame from OVO is typically desinged without needing any screws. I sent these photos (frame shape before and after) to the customer service but no responses. I just wasted over ~$1000. Do not send your precious frames to this low, worthless company.

DO NOT BUY YOUR CONTACTS HERE!! First, they sent me the wrong lenses. When I called to complain, they explained they do not carry my exact lenses. When I asked for a refund, they said no and that I could not return the wrong prescription. I learned that they never confirmed my prescription with my eye doctor ( I am pretty certain that is illegal). Then, when I sent my prescription in a second time, they said they would send me the correct lenses, only to send me a box of samples that are not labeled for sale and they specify that. I think they are actually samples for foreign markets based on the labels. Any other vendor has better customer service, do not use these people.

BEWARE!! If you sign up for reoccuring orders!!! I was sent a outdated contact prescribtion because I had signed up for reoccurring orders. I had not had a chance to upload the new prescribtion, and received the order. When contacting them to return them I was told It was my responsibility to pay for the shipping to return as it was my issue for signing up for reocurring orders. No accountability for sending out the wrong product and now I have to pay to send them back. I will never use this company again for their lack of customer service and accountability.

Requested 2-4 Business Day service, and I won't receive my contacts until over a week after the date of the order. Customer Service said there is 2 days of processing, but when I have a verified prescription in the system, it has never taken that long. When I indicated that piece is not noted on the ordering page I was told they would refuse to refund the $10 express shipping fee. So after several years of using Lens Direct, if they are pinching pennies so much that they can't give me a credit for my next order for the $10 they obviously aren't looking to retain customers. Horrible Customer Service!

I have sent emails multiple times to get an update on my glasses and never gotten a response. I also called to only find out the number is no good. There is no communication, no nothing. You are totally in the blind after you pay (which they take up front of course). Can't give more than a 1 when there is no nothing from a company that you give over $300 for 2 pairs of glasses.

Took two and a half months to get my lens replaced. First set they sent had a huge flaw in the edge where they cut it and it splintered. I don't think they have any QC. The flaw was plainly obvious. I would not recommend using this service.

It took me almost 2 months to get my Maui Jim prescription lens. I was lied to about the reason. The company gave me a discount when they finally admitted that they had no stock. Biggest complaint. I take meticulous care of my glasses. In less than a year. The lenses are so scratched up. They're unwearable. Always cleaned with soap and water, and a lens cloth. They told me to bad, because I didn't get insurance. Sorry have had many glasses, never this issue, that quickly. I wouldn't recommend them at all.