LensDirect.comReviews of lensdirect.com

Response from LensDirect.comNov 26, 2018

Hi Robert! I loved hearing the good parts about the order! However, I am so sorry to hear this! I will be sending your order out expedited next time on us. Your lenses are multifocals so those may need a little extra time. It does say that at the bottom of our order confirmations. I hope I was able to help a little. Have a great day! The Lensdirect Team

Response from LensDirect.comNov 6, 2018

Hi Uriah! Wow, this all sounds like good news! I hope that every order is exactly like this! If you ever would like a great coupon to save some money, you can always contact your representative for all the great deals we have going on. :) We hope to see you again very soon! Have a great day! The LensDirect Team

Response from LensDirect.comNov 6, 2018

Hey Evelyn! Thank you so much for such a wonderful review! I love hearing that one of the things that stood out the most was the customer service. We aim to have a staff that caters exactly to what our customers need. I'm glad to hear that we were able to do that for you! And Kathryn is one of the best! I hope that every order is like this. :) Kathryn and I can't wait to see you again soon! Have a great day! The LensDirect Team

Response from LensDirect.comNov 6, 2018

Hi Tina! Wow, this all sounds like good news! I hope that every order is exactly like this! If you ever would like a great coupon to save some money, you can always contact your representative for all the great deals we have going on. :) We hope to see you again very soon! Have a great day! The LensDirect Team

Response from LensDirect.comOct 15, 2018

Hey There Michael! We know how rare it is to find a company to put your trust in so we're so happy you picked us. It's quite an honor! We hope that every order is exactly like this one. If there's anything we can do to make any part of your order better, please call us and let us help you! Have a great day! The LensDirect Team

Response from LensDirect.comOct 11, 2018

Hi Linda! I'm glad to hear that we were able to get everything fixed up for you! We are always here to help with whatever is needed. Can't wait to work with you again! Have a great day! The LensDirect Team

Response from LensDirect.comSep 11, 2018

Hi Nick! I am so sorry to hear this! I do see here that you have a prescription for both and I do not have record of your representative saying you could not get the Hydraglyde. If you spoke to anyone here saying that, I will be looking into it. I do not want you to feel that way! I also understand that you do not want any pressure when ordering. We do extend our offer to all returning customers so that they have the option but we never want you to feel stress! I will definitely talk to your representative about this. I apologize for any inconvenience caused. We hope you return to us soon and let us know if there's anything we can do to make ordering with us better :) Have a great day! The LensDirect Team

Response from LensDirect.comSep 6, 2018

Hi Sian! Thank you so much for your kind words and suggestion! We are looking into ways to make this an easier process. I hope that the next time you order from us, it will be a better, faster, and easier :) Have a great day! The LensDirect Team