anonymous
Darcel was very helpful
Darcel was very helpful
Response from LensDirect.comOct 23, 2026
Hello There! We’re glad Darcel was so helpful. We’ll make sure to share your feedback with her. We appreciate your business!

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
anonymous
Darcel was very helpful
Response from LensDirect.comOct 23, 2026
Hello There! We’re glad Darcel was so helpful. We’ll make sure to share your feedback with her. We appreciate your business!
Erika
Prompt service
Response from LensDirect.comOct 23, 2026
Hello Erika! Thank you! We’re glad you received prompt service. We appreciate your feedback and look forward to serving you again.
Chad M.
No hassle contacts at a great price.
Response from LensDirect.comOct 23, 2026
Hello Chad! We’re glad you found our contacts hassle-free and at a great price. We appreciate your business!
Jo
DeMario was very efficient and kind.
Response from LensDirect.comOct 23, 2026
Hello Jo! We’re glad DeMario was efficient and kind. We’ll pass along your feedback. We appreciate your business!
Keri-ann L.
Kenya was fast to respond and reached out with details about my prescription.
Response from LensDirect.comOct 23, 2026
Hello Keri-ann! We’re glad Kenya responded quickly and provided the details about your prescription. We’ll share your feedback with her. We appreciate your business!
Gregory C.
Kadisha was really helpful and really made my experince easy. Thanks!
Response from LensDirect.comOct 23, 2026
Hello Gregory! We're delighted to hear that Kadisha was so helpful and made your experience easy and stress-free. Providing friendly, personalized service is what we strive for, and we'll be sure to share your appreciation with Kadisha. Thank you for choosing LensDirect, and we look forward to assisting you again soon!
Mark W.
Demario was very helpful. Thanks 🤩
Response from LensDirect.comOct 23, 2026
Hello Mark! We're happy to hear that Demario was helpful and provided a positive experience. We'll be sure to share your appreciation with him! Thank you for choosing LensDirect. We truly appreciate your support and look forward to assisting you again soon!
Lou P.
Sorry we got hung up on, but I was able to get the PD from my optometrist and just called in with that number. You guys are great thanks, Lou.
Response from LensDirect.comOct 23, 2026
Hi Lou! Thank you so much for your kind words and understanding. We're glad you were able to get your PD measurement from your optometrist and get everything sorted out. We apologize for the inconvenience with the disconnected call and appreciate your patience. Thank you for choosing LensDirect! We're always happy to help and look forward to serving you again. 💙