LensDirect.comReviews of lensdirect.com

Response from LensDirect.comFeb 17, 2026

Hello Kenneth! We’re truly sorry for the delay and for the distress this situation has caused. Hearing that your frame was reported as broken after you sent it in especially when it wasn’t damaged before mailing is understandably upsetting. We also apologize that a replacement was offered without providing a photo or clear details. You deserve transparency and reassurance, particularly when it involves your personal property. This is not the experience we aim to provide, and we’re very sorry for the frustration and concern this has created.

Response from LensDirect.comJan 21, 2026

Hello Tom! Thank you for sharing your experience, and we’re truly sorry for the frustration this delay has caused. We understand how difficult it is to be without your glasses, especially after paying for expedited shipping. The holiday period did impact processing times, but we apologize for the inconvenience and lack of clear updates. We appreciate your patience and would like the opportunity to make this right. please reach out to us directly so we can look into your order and provide an update.

Response from LensDirect.comDec 8, 2025

Hello Sergio! I’m really sorry for the experience you had waiting that long, feeling pressured into an upgrade, and then only getting your order faster after complaining is understandably upsetting. You should never feel guilted into spending more, and the turnaround time you described is far from what it should be. Even though your glasses turned out fine, the process clearly caused unnecessary frustration, and you deserved a smoother, more transparent experience from start to finish.

Response from LensDirect.comOct 31, 2025

Hello Pamela! A sincere apology for the disappointment this caused. It’s completely understandable to feel frustrated when a full box of lenses was expected but only six pairs were received, especially given the cost. Your trust and satisfaction are extremely important, and it’s regrettable that this purchase didn’t meet expectations. Thank you for sharing this experience

Response from LensDirect.comOct 31, 2025

Hello Rachel! We’re so sorry to hear about your experience and completely understand your frustration. We truly appreciate your kind words about our products and fast shipping, and we regret that this situation with your contacts didn’t meet the standard you expect. We did see your email and want you to know that we’ve reached out to address the issue directly we absolutely want to make this right.

Response from LensDirect.comOct 23, 2025

Hello Diane! We’re really sorry to hear that your lenses didn’t meet your expectations. We completely understand how frustrating it can be when the lenses seem thicker than expected or the prescription feels stronger than anticipated. That’s definitely not the experience we want for our customers. Please know that we’d love the chance to make this right. Our team can review your order and ensure the correct lens type and prescription were made. Thank you for sharing your feedback it helps us improve and provide a better experience moving forward.

Response from LensDirect.comOct 9, 2025

Hello Heidi! We're so glad to hear you loved the frames! That said, we're really sorry to hear there was an issue with the prescription we know how important it is for your glasses to be just right. We've reached out directly to help resolve this and make sure you’re fully satisfied. Thanks for bringing it to our attention!

Response from LensDirect.comSep 23, 2025

Hello Traci! Thank you for your feedback, and we’re sorry to hear about your experience. We apologize that you felt rushed and that your questions weren’t fully addressed. We’ll address this with Jade to improve communication and ensure better service in the future. Your feedback is truly valued.