LensDirect.comReviews of lensdirect.com

I shopped around to get the best prices on contacts and that was LensDirect (coupon for first order) - great! Two weeks went but and I didn't receive them. I contacted them and turns out my order was placed 'on-hold' because it was over $500 but no one told me that. They happily accepted my $524 though. Spent about 45 minutes on chat with them and still couldn't get an answer on when it would be shipped. I asked for a partial refund for the inconvenience and they said they couldn't because I already got the 20% coupon - what?!? Yes I did but then they screwed everything up. They say they pride themselves on customer service but that is not my experience and I will not order form them again.

I wear progressive lenses, mostly for reading. My mid-to-far-range eyesight is fine. I could save around $80 by ordering online, so I ordered from LensDirect. This was my first time ordering lenses online. I sent to LensDirect my new frames and a new prescription from my local optometrist, who had updated my lenses in the past with excellent results. After about a week or so, LensDirect emailed me saying that my lenses would be delayed because they had not passed their quality control test. Ok. No one is perfect, so I made no issue of it. When I received my lenses about two weeks later, one lens was thicker than the other. They have always been the same thickness in the past and both my eyes have nearly the same vision, so I could see no reason for the thickness difference. With the new lenses, I now see oval dishes and oval plates instead of round. The top of my cell phone looks wider than the bottom. The sentences in books now look slightly arched instead of straight across the page. I cannot wear these flawed lenses. I told LensDirect that I had to go back to wearing my old glasses for crisper reading on my cell phone, computer and books. I have worn standard progressive lenses for 24 years. This is the first bad lenses replacement in those 24 years. LensDirect said they would remake the lenses, but they wanted me to have my pupillary distance measured again. My optometrist said this would require another eye test and I would need to pay $80 again. There goes the $80 I was going to save by ordering online. I asked LensDirect for a refund. They said they do not issue refunds. Since I no longer have any confidence in LensDirect making good lenses for me, I decided to let my cost be a total loss. I will go back to my local optometrist and have them make my lenses, as in the past. The extra cost is worth it. No more mail order lenses for me!

Wrong size lenses shipped

My order had a insufficient address and i have emailed numerous times about resending them or a refund and got no response.

Not a good experience. Poor quality lenses with poor visibility. Need to step up their customer service. I would be very careful about using this company. Sometimes you’re better off paying more elsewhere. Still looking for resolution to the matter.

some how THIER system flipped my astigmatism eye for the wrong side of which has a different power. But because their system OUTPUTS an order that is what they claim is what I ordered. THEY DO NOT FOLLOW FEDERAL LAW, and have your doctor verify before shipment. The original contact distributer I ordered from last time rejected my order because I selected the wrong BRAND, much less the wrong prescription. If you want to risk throwing 300$ in the garbage be my guest, they have no order accuracy guarantee. Just another NY scam operation. I called my optometrist today and got the same order for HALF the cost HALF.

I ordered lenses on Wednesday 09/11/24, and labeled created on Friday 09/13, lenses should have been here on Sunday 09/15. They offer 1-2 days and I paid almost $20.00 for shipping to get reassurance that my lenses would be here on time before deploying. But I’ve deployed without lenses since they are apparently somewhere in Memphis TN as of now. Never again will I order from here. Be aware, not to pay more for shipping cause probably takes the same amount of time if sent through regular shipping.

I was charged for my order, and on 3 separate times, I’ve been in contact with someone with LensDirect.com and have MAJOR PROBLEM With this order all three times I’ve gone through the story over and over. I never received my contact lens. Obviously they were sent through the United States Postal Service & lately, a lot of things I order online, when delivered, have begun to be stolen out of my mailbox & a lot of pkgs left in glaring view are being stolen! I cannot afford to pay almost $100 & still don’t have my contacts, I never received the box of contacts I ordered August 25,2024. I need that &90 refunded immediately plz, because I’m on disability & I’m barely able to keep electricity, and since I’ve never got the contacts I want my money back. I can’t help it if someone who stalks me is stealing my mail. However like I said other things are being stolen out of my mailbox too so I’m convinced the easiest resolution of this problem is an immediate refund. I’m on disability and I don’t have $100 to just throw away because I paid in good faith expecting to get contacts and I didn’t get them.