Denni
I cannot begin to tell you how thrilled…
I cannot begin to tell you how thrilled I am, after ordering nearly a dozen lens replacements for different frames (purchase new frame-ship to Lens Direct to fulfill the Rx lens, I've never experienced an issue until I did. My latest pair after a few months of regular wear started to show signs of cloudiness around the lens where it was attached to the frame. I contacted LensDirect sent in photo's to show them the issue and no questions asked. They sent me a prepaid label, I shipped the glasses back and they are fixing the issue, no questions asked. This is a prime example of what the customer service experience should be and these days we see less and less of this. Thank you to a company that stands behind their product and excels in the customer experience. I will continue to stand behind and continue to recommend this company to friends and family.
Response from LensDirect.comSep 2, 2025
Hello Denni! Thank you so much for your incredible feedback! We’re truly grateful for your loyalty and trust in LensDirect.com over the years. It means a lot to us that you experienced our commitment to quality and customer service firsthand. We believe every customer deserves hassle-free support and stand firmly behind our products your kind words reinforce that dedication. Thank you for recommending us to your friends and family; we look forward to continuing to serve you with the best experience possible!