LensDirect.comReviews of lensdirect.com

I ordered replacement lenses for some frames I really like. My PayPal account was charged $219.00. The next day I got an email requesting my P.D. So I did the calculation and then was unable to contact them. I logged into my account and it showed no evidence that I ordered anything. I tried the 24hr chat option and it didn't function, I sent a couple texts on my phone and also a couple emails thru the help menu. All were not answered. More than 24 hours passed. My money was gone. There was no evidence of my purchase and nobody would answer me. I cancelled and filed a fraud charge thru my credit card company. I had given them my money and then they ignored me. I hope I get my money back.

Will revise the review once they solve everything. I ordered my lenses and shipped out my frames. I get an email about 3 weeks later that the frames with the new lenses will be shipped back to me. I waited and waited and received nothing. I called them many times, daily then I was finally told that they actually lost my frames and they can’t locate them. These frames are pretty expensive and they were a gift. Every day I get the same story that they are checking with the lab to locate them and now they are checking with the shipping department. The last update I got is that the shipping department is purchasing new frames from me directly from the manufacturer ( Tom Ford) , once they get them they will resend them to me. Gif knows how long this is going to take. I can’t believe that a company like them would actually lose my frames, very sketchy.

I am sorry to say that Lens Direct has not resolved an issue I had with receiving the wrong prescription contact lenses. It has been weeks and it is still not been resolved. They said they would send an email and I got nothing. They will not respond to any messages that I have sent. I talked to one person who said I would receive new lenses but I never received them. Over $200 wasted! I will definitely go back to 1800CONTACTS. The same thing happened to me with them and I had replacement lenses the next day.

Beware, LensDirect is a scam, Over one month and no lens I purchased, after further research, I found 200+ complaints against this company. I filed a fraud case with my bank against LensDirect.

Was a new customer. My main question was what if my prescription needs adjusting. It clearly states on the website FAQ shown on their choose-your-lenses, page that LensDirect will remake them if I pay for shipping. Now they need adjusting and they are telling me there is another policy that I have never seen, and does not show up on Google when you search for that question about lens direct. I had a much better experience with another lens manufacturer.

Well the company basically lied about the delivery time. I never would have purchased contacts from you if I knew they would take 12 days. They said 5 days did not include the days they needed to get the contacts.

The lens are not per expectations The lens is not gradient The shipping took too long.

I’ve been a customer for a few years, but every year there's been some kind of issue with my glasses. They’ve been returned to me with problems—stretched out, damaged, or just not right. In the past, I’ve sent them back, and they managed to fix them. Unfortunately, this year was worse. The frames came back scratched and damaged, and this time they couldn’t repair them. Given how expensive and hard-to-replace frames can be, this was really disappointing. The company's response was to offer an additional 10% off the lenses, which didn’t address the damage to the frames at all. This kind of discount is common in their regular sales, and it doesn’t come close to covering the cost of replacing the frames. There are other companies out there that do a better job, and I WILL NOT USE THIS COMPANY AGAIN.