Andrea O.
Andrew made the process easy and fast!
Andrew made the process easy and fast!

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Andrea O.
Andrew made the process easy and fast!
Bob
I am working with Dion on completing the parts we missed when making our first order with Lens Direct. Dion has been excellent to work with. I’m getting fast, clear and concise communications. So far this is going way better than expected.
Owen
I had a hard deadline that was going to be difficult to meet but I really wanted my sunglasses for my trip. I told this to Andrew and they were indeed able to get them back to me quickly, with 2 days to spare no less! The lenses fit perfectly and the prescription seems to be spot on. Great customer service and communications!
Susan Joyce B.
Very efficient and covers all bases . Bibi got back to me quickly and put my fears to rest
Michael
Kwasi was very helpful in resolving my issue. Great customer service.
Response from LensDirect.comSep 2, 2025
Hello Michael! We're thrilled to hear that Kwasi was able to help resolve your issue and provide the great customer service we strive for at LensDirect.com. Your satisfaction means everything to us, and we truly appreciate you taking the time to share your experience. If you ever need anything else, we're always here to help!
customer
Thank you Sari for your assistance. A+++
Response from LensDirect.comSep 2, 2025
Hello There! We’re thrilled to hear that Sari was able to assist you — we’ll be sure to pass along your kind words. At LensDirect.com, we’re all about providing top-notch service, and feedback like yours means the world to us. Looking forward to serving you again!
David O.
I received my first set of lenses and they didn’t fit properly. After some emails, I sent my lens back with the frames and LensDirect fit them perfectly! Much appreciation!
Howie
Andrew was very helpful