Mercedes N.
Excellent Customer Service
The customer service representative was very attentive, kind and helpful.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Mercedes N.
The customer service representative was very attentive, kind and helpful.
Anthony And Bridget V.
The person who helped resolve my issue her name was Makayla she was so extremely helpful very courteous and very professional she was so very nice and handle the situation incredibly quick.
T. D. K.
Sharissa s spoke clearly and with patience as she modified my order, saving me time and energy from having to cancel and re-order. She made my day!
Lucy R.
Kwasi was very helpful over the phone to get my payment info sorted out
timothy S.
Dion was very friendly and took care of all my questions and needs.
Jun Q.
I am really impressed by the kindness and compassion delivered by the customer service staff. As always, they would like to solve any issues as soon as possible.
Michael W.
Gentleman on the phone was very professional and helpful in solving my issue. Appreciate the quick response.
Jm
Mario did a great job at getting my refund going. However I was not able to use lense direct because my lenses were too big. It doesn't state anywhere about lense sizes so maybe double check before you order. I sent my glasses in and I was refunded and my glasses were returned to me.