LensDirect.comReviews of lensdirect.com

7/3/24 Order placed $240+ (best scratch resistance coating, progressive high index lens). Order #914229484 8/4/24 Order still being processed. Emailed for updates 8/21/24 Order received. 8/22/24 multiple hairline scratches on lens after using the Lensdirect enclosed cloth, severely affecting visibility. Called (800)536-7111. Explained the situation to the LensDirect representative who barely spoke English. They stated they will look into this and have someone call me back before I was in an area with no cell service from Sept-Dec. 12/2 still no response from LensDirect. Emailed LensDirect re: “Aura Ultra AR superior scratch resistance coating” that scratched within a day using the cloth supplied by LensDirect.” 12/6/24 emailed LensDirect re: follow up. 12/11/24 still no call back from lensdirect. Emailed info@LensDirect again. 12/14/24 LensDirect states they have been trying to reach me by email and phone calls since August? I have no record of any phone calls from LensDirect, but I received a text from you yesterday in response to this complaint. My phone carrier confirms there are no records of any calls from LensDirect since July 2024 when I placed my order, only a text from yesterday. Also, I've provided my yahoo.com and gmail.com emails to you and the only emails I've received (checked both inbox and spam) from LensDirect are advertisements with nothing addressing my issue. So, LensDirect where is your proof of calls and emails that you claim you've sent since August 2024? Also, I've responded to the text you sent yesterday and have yet to receive a response.

So it’s been 2 weeks since I ordered contact lenses. When I check the website, it says label is created. It’s been in that status since 12/2. When I chat with customer service, I’ve been told it’s been escalated to the shipping department. They told me to reach out to shipping carrier. Which is USPS. USPS to me to reach out to shipper as they have not received package. I’ve been charged for this but this time no one knows where my contacts are. I’m going to try to cancel my order and will not use this service again. What a waste of time this was.

I purchased contacts for my son on 11/26/2024, there was a 5-7 day shipping period. The tracking label was created on 12/2/24 and has been in limbo since then. I reached out to the company today who said that it's not their fault that USPS has not picked up the order yet. The company also told me that the shipping time I referred to is only once the item has been picked up by USPS. They will not cancel my order since a label has been created, even though the order is waiting in their facility for pick up and could not give me a time frame as to when it would be picked up. After this I started to look for reviews, which I should have done first, my mistake. It appears the company only publishes good reviews, but I found other people had similar issues to me through researching the company reviews else where.

Didnt give me any points for such a big order

Updates: If you need something urgent, go to 1800 (not an advertisement - they are very efficient at processing everything and shipping it immediately with no BS internal processing time). I tried to cancel this order and spent hours waiting and talking to customer service but they need the confirmation from the shipping department (first time seeing this kind of process). Then after an hour, the shipping department updated the shipping status to shipped and it's a fake shipping label technically because it's still pending for UPS pickup. I asked to talk to manager and they said no manager is available - see, shitty customer service! I'm very disappointed and now I will have to find someone to help refuse/return the package because I told them I'm not home and not able to play the "ship first, return later" game. This is the WORST online shopping experience that I have ever had. If I can stop you from saving you money and energy, then I'm glad this post helps. ------- I wish I had read online reviews about how slow and unreliable their customer service is before placing my order. I never expected that after paying $19.95 for the fastest shipping, my order would still NOT be shipped after 2 business days. It's ridiculous that the agent tried to blame the customer for not reading the website carefully, claiming it would take 1-2 business days for internal processing. Yes, I saw that it mentioned the time for the prescription review, but I received confirmation from the previous agent that my prescription was already verified and passed the inventory check just ~15 hours after I placed the order. The problem is, the shipping department ISN'T DOING THEIR JOB! The order has been stuck in "packing" status and pending shipment while the agent informed me that the package should be out. So why offer a 1-2 business day shipping option and charge a shipping fee if you can't fulfill it? There's no way you can deliver the package in that timeframe. The most frustrating part is that my other Black Friday orders, which had free shipping, have already started arriving. Let's see how long it would take to receive this "1-2 business day shipping" order.

Took almost a month to get glasses. Had an issue with one of the lenses. Called CS took forever to get someone on phone. When I discussed my issue, she said she'd have to call me back. Never heard from her again. Talked to someone on Sunday via text when they sent me a discount coupon. He was very apologetic. Told me to call, chat or email. I called earlier and waited 15 minutes before I hung up. Now I'm trying to chat with someone through their website, waiting now for 20 minutes. HORRIBLE CUSTOMER SERVICE!!!

Beware; they make it very difficult to return items. They will not provide a return shipping label and/or form. They just give you an address and tell you to mail it back at your own expense. I specifically asked. The sales representative on the phone was very clear.

Bibi from customer service through the phone was fantastic helping me out with my order. I made a mistake on one my my boxes, I ordered it with a different axis value. Bibi gave me a shipping label for me to return my box of contacts to replace the correct one. Thanks! Update. I order the wrong prescription on one of the boxes, a mistake I made. I returned one box so they can replace it. Before shipping the new box out, I was asked to provide prescription before shipping out.