Ambrea O.
Dion was very kind and helpful in…
Dion was very kind and helpful in assisting me!

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Ambrea O.
Dion was very kind and helpful in assisting me!
Andy C.
Enrique was very responsive to my needs.
Laura C.
Excellent customer service ! Chelsea was very helpful and it is nice to know you are dealing with real humans
Greg L.
Nyah did a great job of helping me correct my Doctor's information for my contact lenses purchase. I did not notice the order had an incorrect phone number listed when I submitted my order. I assumed since I bought contacts from you last year that the correct number would be on file. Nyah assisted in replacing the phone number listed with the correct information. She was easy to work with and had a pleasant and professional manner.
Dave R.
Mario was great, very patient and helpful.
Ellen D.
I had an issue with my account and needed to deal with an upcoming order. Fortunately, Sharissa in Customer Service was very helpful in resolving the problem and I truly appreciated it.
Sara
Andrew is responsive to my emails and seems to understand my problem. He actually cares to help resolve it. This type of service is unusual in today's market place.
CHRISTOPHER W.
I accidentally sent my eye glasses prescription when attempting to purchase contact lenses. Enrique promptly contacted me and asked that I send the correct prescription which I did. Enrique quickly processed my request and then let me know my lenses will be shipped shortly. Great service! Thank you.