Jenn M.
Quick service and easy
Quick service and resolution to my problem.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Jenn M.
Quick service and resolution to my problem.
Brabham S.
Dion was very knowledgeable and highly respectful
Brynn G.
Very helpful and knowledgeable. Very fast as well, which was great.
Mark E.
I needed a label sent out and the rep sent it out promptly via sms since I was having trouble with my email
Victor R.
The customer support representative was really good. Their name was “BIBI”. They were very helpful and help me sort an order issue. They stayed with me for a while too. Most places would cut the chat off, but BIBI was very friendly and helpful throughout the process. Thank you BIBI. You are good at this. 👍
Joseph
Super-quick response, and Nyah was very friendly and knowledgeable. If the lenses are as good as the customer service, I’ll be happy.
Arthur M.
Great customer service with Jade. She was able to fulfill my requests in a timely manner.
Jose C.
Order was delayed slightly Nyah was great with communication on why