LensDirect.comReviews of lensdirect.com

The customer service is awesome! They answered my questions promptly and handled everything in a professional way. I will make sure to refer my friends and family to LensDirect!

Bibi was very helpful and very pleasant to talk to. She had a great personality and answered all my questions.

Bibi was so nice and got right to the point of the issue I wanted to resolve! Great service!

Dion was wonderful and so helpful in getting my order status figured out.

I ran into an issue with my script being expired. I contacted customer support and Mario was super quick to respond and resolve my issue.

Customer service representative was very helpful and very patient. She was able to help me with my order and my rewards. She also helped me how to navigate through the website and how to redeem my rewards. Also, I subscribe and she also set me up to use my rewards whenever my order gets ship out.

Full transparency prior to ordering will be appreciated. For starters - when shipping your glasses to LD they provide you with a shipping label for ground. It took me 5 days for them to receive the lens. I did have the option to receive my lens in warp speed 1-2 business days but shame on me for assuming this would mean I would get my glasses sooner. I placed this order on September 3rd. It has been 21 days but I am expected to wait another week. I did receive my lens and although it did take a long time to receive- the service, quality, and value makes up for it. Will I order through them again? Probably not, but I would recommend to a friend if they’re looking for a good value and can afford to wait a few weeks.

Lens Direct has been excellent over the years. I try to get my lenses when a sale hits. I checked out and forgot to I sert my 20% discount... Thank you Lens Direct for ensuring I got my 20% discount upon my request.