LensDirect.comReviews of lensdirect.com

It’s been terrible. Your company does not return messages or emails. There’s no one that can tell me where my order is and it is taking too long.

It took six weeks to get my lenses. Competitor Lensibl made them in two. Status was not updated regularly. I was told that the first set of lenses did not pass inspection, and while I'm glad they were not sent out incorrectly, and was never told exactly what the problem was and weeks went by without the status being updated. The final lenses are correct and I appreciate that, but I don't appreciate waiting 6 weeks for simple single vision lenses.

Do not order from this company. I have not received my order and I have NOT RECEIVED ANY ASSISTANCE in finding my order or resolving this issue. They basically stole my money.

I used to use this company for contacts consistently and never had any issues. Recently, it seems they have updated the process on verifying your prescription. When I placed an order a week ago, someone emailed to let me know my prescription wasn't valid and asked for my doctors information so they could call and verify. Unfortunately, this went to spam so I did not see it immediately. I responded with my eye doctor name, location, and phone number when I saw the email. This evening I received two more (automated) emails that my prescription was invalid and they were going to cancel my order. When I called the support number, they told me my prescription was invalid again. However, they saw I had sent all the doctors information to them in the email, so they could call. Ultimately I cancelled the order, as this was extremely frustrating (first to be emailed with no other attempt at contact, then to be ignored in the response and have to call customer support). LensDirect essentially just held my money for 9 days that I'm now going to take to 1800contacts. Hope they update this process to make it easier for their customers.

I sent my frames for replacement lens in November still haven't received my glasses back. Live chat with customer service for half an hour with an employee that was no help at all. No answer to when I will get them. Unfortunately I had to get a full refund waiting for my frames in the mail. Finally got them back and the screw was missing and temple was off. Horrible customer service. Don't waste your time with this company.

I purchased lenses in 9 different frames and I did not use one of them until several months later discovering a flaw in one of the lens out of all the frames I had them do and they will not warranty it and repair what they originally did not make properly.

I ordered a pair of lens for frames I owned. Shipped them in and received a confirmation/timeline. Later, I received an email from a rep named Ellen suggesting I upgrade to thinner lens and she provided the different in price. I replied asking if the original discount I used would take off anything from the upgrade. I did not receive a response from her, just a receipt for additional charges. I replied immediately asking why she charged me without even answering my question as I DID NOT authorize the charges yet. She replied that she explained the breadown in fee but she definitely DID NOT. I can read and I even double checked her original reponse to see if I missed it. Maybe she thought she did or replied in her head, but there was never a response to my question. I went ahead and approved the charge, however it makes me question if I really needed the upgrade as she was so hasty to charge me extra. So are they as hasty to suggest upgrades people don't really need? I don't trust this company and will not reorder lenses from them.

I sent in a brand new pair of frames for prescription lenses. They arrived 27 days later. The glasses were stretched out, making them too wide for my head and the lenses are not sitting in the glasses correctly. I would not recommend lens direct.