LensDirect.comReviews of lensdirect.com

Response from LensDirect.comMar 3, 2016

LaKeisha, Thanks for the review! What times/days were you calling? Our Dedicated Account Rep team is here from 9AM to 5PM Monday through Friday, and our general customer service line is available 24/7/365 - we are never off the phones. Nevertheless, I'm thrilled you're able to get the best pricing with us! All our best, The LensDirect Team

Response from LensDirect.comMar 3, 2016

Gary, That stinks! Sorry you had to go trough that. Sometimes, if it's a replacement order - we send it so that signature is required, it protects us and the you guys (the customer). I'm sure that won't happen again! Hope you give us another chance, Gary. All our best, The LensDirect Team

Response from LensDirect.comFeb 29, 2016

Sergio, If you ever have any questions regarding shipping, please never hesitate to contact us! We are more than willing to explain the process in depth so each customer has an understanding. We are sorry you felt the shipping wasn't satisfactory! Quality service is our goal and if you feel we haven't lived up to it, reach out so we can try to solve any problems. All our best, The LensDirect Team

Response from LensDirect.comFeb 29, 2016

Paige, We are sorry to hear you weren't able to use the promotion. If you can give us some more details, we would love to fix our mistake and credit you! If you decide to order with us again, please mention this reply and we will credit you! All our best, The LensDirect Team

Response from LensDirect.comFeb 14, 2016

KP, Oh no! That's not good. I'm SO sorry you had to wait that long. Totally unacceptable. We had some distribution problems, but those are totally worked out. Also, we're moving away from USPS - so that should help for your next order. Hopefully you can give us another chance. All our best, The LensDirect Team

Response from LensDirect.comFeb 6, 2016

Diana, Thrilled you're into our catalogue - we work VERY hard at having the largest line of contact lenses, and frames on the internet. We're a little bummed you didn't love the customer service! We promise to totally exceed your expectations down the line - customer service is at the core of LensDirect.com All our best, The LensDirect Team

Response from LensDirect.comFeb 2, 2016

Alejandra, We are so sorry to hear that! I checked into your order and see that we were able to verify your prescription on the 19th. We sent out the frames via USPS First Class which takes 5-6 days. The tracking says you received them on the 26th! If this isnt correct, please let us know! All our best, The LensDirect Team

Response from LensDirect.comDec 11, 2015

Melissa, We are sorry to hear about your troubles with your experience. Please let us know how we can turn your negative experience into a positive one. We will do our best to change your mind! All our best, The LensDirect Team