LensDirect.comReviews of lensdirect.com

ordered early Dec. and left THREE notes to place reader lense as low as possible on lens. They didn`t and I sent them back. They promised a rush on the order: it`s now Feb. and no glasses. You decide what I should rate the service

Horrible! Constantly getting emails asking for the same information over and over. I received 19 emails asking for the same information that I responded to every time. Takes way longer than the stated 10-14 business days and customer service can't seem to answer simple questions. I tracked my frames and they arrived on January 13th according to the USPS. Lensdirect doesn't show delivery until the 23rd, which is when they start their 10-14 day timer. Hopefully my frames dont get lost as they are completely incompetent. Never again.

This is an update to my issues with LD. If's been some time since my review. LD stated I should check my spam folder because they were trying to reach me. I checked the spam folder but did not find any correspondence from them. I am still without my frames which I sent them in good condition. I am not making an exaggerated claim. I just want my frames repaired or be reimbursed for the damage they admitted to doing to them.

First off I have never left a business review of any kind but I am so disappointed with lens direct that I feel I have no choice to warn other consumers of this company. I ordered contact lens on 1/12 and they were shipped out on 1/15. It is 1/28 and I still have not received them. I understand that packages can get lost etc but what I want to warn consumers about is their HORRIBLE customer service. I have called and emailed every day and I hardly get any response. They claim to have escalated my order but to no avail. I have had email contact and spoken with customer service and have not gotten anywhere. They claim that they will call me back or a supervisor will call me back but they never do. I have asked to have the contact lens resent and then it’s radio silence. I would like to give Lens direct zero stars but it won’t let me. Trust me one star is too much!

I originally ordered replacement lenses in October 2024. It is now January 27, 2025. This process has been a complete disaster. They broke my original lense and after two months, offered me a replacement. When I got the replacement, the prescription was incorrect. Sent it back for the correct prescription (received 1/8 by Lensedirect) and still do not have a replacement. I originally posted a review but it was deleted by the company. Now here is the order number for you to verify. Order: #914342536

I submitted the measurements but the messaging system didn't upload. A week later when I called, they told me my measurements weren't added to my order. So now it's an additional 10-14 DAYS before I get my glasses which will go beyond my dates for a trip I planned. I will not use this service again.

This company auto shipped my contacts to the wrong address for at least 3 years without a valid prescription or my authorization. They just kept billing my credit card for years until I figured it out. I moved to a different state and had not seen an eye doctor in 5+ years. When I asked for this to stop and a refund, I received only excuses and pushback. No apology. No refund. I am pursuing with the credit card company and the board of optometry. They are criminals. What a pain in my butt to lose $1000 and have to fight this

After reading all of the positive reviews on Trustpilot, I ordered replacement lenses for three pairs of glasses about a month ago. So far, I've received at least three emails apologizing for the delay but with no indication of when I will get my glasses back. The order status hasn't changed in a week—it still says, "New lenses are being made." UPDATE: At the suggestion of another reviewer, I went to the Better Business Bureau site. While Trustpilot has overwhelmingly positive reviews, the BBB site is just the opposite. That caused me to go back and read more of the Trustpilot reviews. The vast majority of the positive reviews are about "customer service." However, if you did deeper, you'll see a lot of negative reviews, especially about lens replacements. While I've always trusted Trustpilot, in this case, I'm wondering if all of the reviews for LensDirects are legitimate. Based on the BBB reviews, I'm even more concerned about getting my frames back and, if I do, whether the lenses will even be correct. Candidly, I'm not optimistic I wrote back asking when I could expect to receive my glasses and did not receive a response. The next day I called. I waited 45 minutes to be connected with a representative--probably at a call center. No matter how many ways I asked, she could not give me a firm date or even an approximate one. Right now, LensDirect has nearly $600 of my money plus three frames worth over $2000, including a brand new Ray-Ban Meta Limited edition frame. You can imagine that I'm very nervous and wonder if something happened to my frames. American Express was great when I explained the situation and has put a hold on the charge to my account. Maybe someone from LensDirect will read this review and reach out to me. But for now, I'd urge extreme caution when dealing with this company. UPDATE: After filing this review, posting a similar review with the Better Business Bureau, and asking American Express to investigate, this morning I discovered that LensDirect has placed the following message on "Track My Order." It says, "DO NOT SHIP GIVE TO GABBY." I discovered this by accident. The company never contacted me. It appears that they are punishing me for posting a negative review. If they are not going to fulfill my order, they need to return my frames immediately. DELIVERY UPDATE: I just received my frames. One of them came back totally ruined. I don't mean just a little but actually melted and completely out of alignment. These were very expensive frames that cannot be replaced. LensDirect response: we'll check with the lab and get back to you. So, I'm contesting the charge again, filing a formal BBB complaint, and suing them in small claims court for the cost of the original frames and lenses. NEVER DO BUSINESS WITH THIS COMPANY.