LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

Nina R.
Nov 3, 2025
Enrique exceeded expectations
Enrique exceeded expectations. He was kind, helpful and resolved my issue faster than I would ever had anticipated. Not only that but he called me rather than send me an email. I’ll definitely use Lens Direct again!
Response from LensDirect.comNov 5, 2025
Hello Nina! We’re thrilled to hear that Enrique exceeded your expectations! It’s great to know that his kindness, helpfulness, and personal touch made your experience even better. At lensdirect.com, we always aim to provide exceptional service, and it’s wonderful to hear Enrique went above and beyond to resolve your issue quickly. Thanks for your kind words, and we can’t wait to serve you again in the future!
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Laura
Nov 3, 2025
Kwasi was so helpful
Kwasi was so helpful! He went above and beyond to help out. It was the best customer service experience I have ever had!
Response from LensDirect.comNov 5, 2025
Hello Laura! We’re so glad to hear that Kwasi provided such exceptional service! It’s fantastic to know he went above and beyond to help you it’s exactly what we aim for at lensdirect.com. Thank you for sharing your experience; we truly appreciate your feedback and look forward to assisting you again in the future!
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Jason
Nov 3, 2025
Kissel was great!!
Kissel was great!!
Response from LensDirect.comNov 5, 2025
Hello Jason! We’re so happy to hear that Kissel was great! Thank you for your feedback we’re glad she could provide the service you were looking for. At lensdirect.com, we’re proud of our team, and we’ll be sure to pass along your kind words to Kissel!
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Nicole
Nov 3, 2025
Nyah was helpful & friendly at fixing…
Nyah was helpful & friendly at fixing my double order & overcharge. Thank you for taking care of this asap for me. I appreciate your help.
Response from LensDirect.comNov 5, 2025
Hello Nicole! We’re so glad Nyah was able to help resolve your double order and overcharge quickly! At lensdirect.com, we aim to provide friendly, efficient service, and it’s wonderful to know she took care of everything for you. Thank you for your kind words, and we appreciate you choosing us for your needs!
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Amy B.
Nov 3, 2025
Bibi was prompt and answered my…
Bibi was prompt and answered my question!
Response from LensDirect.comNov 5, 2025
Hello Amy! We’re glad to hear Bibi was prompt and able to answer your question! At lensdirect.com, we aim to provide quick and helpful support, and it’s great to know you had a positive experience.
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Brian L.
Nov 3, 2025
Excellent Customer Service!
Kissel was extremely helpful is assisting me to place a multi pair replacement lens order. I really appreciate her professionalism and assistance! I will be back next time my script changes.
Response from LensDirect.comNov 5, 2025
Hello Brian! We’re so glad to hear Kissel was able to assist you with your multi-pair replacement lens order! At lensdirect.com, we take pride in providing professional and helpful support, and it’s wonderful to know you had such a positive experience. We look forward to helping you again whenever your prescription changes!
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Marlon R.
Nov 3, 2025
Very professional customer service
Great prices on contact lenses and they resolved a shipping issue with no worries . I appreciate your business
Response from LensDirect.comNov 5, 2025
Hello Marlon! We’re glad to hear you enjoyed our great prices and that we were able to resolve your shipping issue smoothly! At lensdirect.com, we strive to make every experience easy and hassle-free, and we truly appreciate your business.
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Carolyn T.
Nov 3, 2025
Kissel was willing to be patient and…
Kissel was willing to be patient and listen to what I needed. A change to my original order necessitated the call. All was resolved.
Response from LensDirect.comNov 5, 2025
Hello Carolyn! We’re happy to hear Kissel was patient and attentive, helping you navigate the change to your order. At lensdirect.com, we aim to provide support that’s both helpful and understanding, and it’s great to know everything was resolved to your satisfaction.
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