LensDirect.comReviews of lensdirect.com

Horrible customer service. You are a scam.

Pathetic customer service. I sent them my frames for sunglasses lenses in November 2024. Excuse after excuse after excuse. I am a cancer patient who is very sensitive to sunlight or bright light sources. Needless to say the lack of them delivering my order has caused me incredible pain. I pray that no one else experiences this problem, but if you do DO NOT count on Lense Direct to help you. They keep sending me marketing material to buy more product when they can not deliver my order. I even put a new order in my cart in hopes they would “give up” on the ones I sent them and just send me a new order but I guess That’s too much to ask, so I went local and bought another pair. So at this point my $121 Lenses direct purchase cost me $200 for the frames I sent them, $120 for the lenses, $700 for the new frames and lenses from another company, and the pain and suffering of bright lights for months. Would you ever work with them in the future, you be the judge. UPDATE: I finally received my glasses. This company did not offer ANYTHING to help me believe that they really cared about me. Very disappointed as to how much money I had to spend to help my eyesight in lieu of receiving my ordered glasses. If they had just checked my basket they could have helped their poor customer service by offering another pair right away. They continue to send me marketing emails so it’s obvious that the marketing team does not work closely with their operations team. This company should do the right thing and make me whole for my terrible and expensive experience!

I sent glasses after filling out online prescription information and attaching prescription to order. I received glasses back and the lenses made no difference to my vision. When I reached out to customer service, they told me I entered the prescription wrong and did not attach the prescription for them to reference. They offered to remake the glasses at 50% if I sent the prescription. When I pointed out that it was their mistake if they went forward with creating the lenses even though their claim is that I did not attach the prescription, they told me there was nothing they could do about that and the only option was to send them more money to remake. I would be irresponsible if I gave more money to a place that got the order wrong the first time and offered no type of policy for making a mistake on their end. Is this their MO? Make the wrong glasses, tell the customer it is their fault and require more money to "fix" the issue?

There is no reason to use this website, they are not cheaper, more efficient, or more thorough. If anything, they are more expensive, difficult, and tedious. Possibly the worst online service I've ever experienced. When using the service, you are misled to believe that you can pay for expedited service. What they are charging you for is simply the return shipping service. Also to proceed, you need to provide a PD measurement, which I not only did on my prescription, but also when asked. For 4 days, they sent the same emails asking for the same information, never reading the response. In every way, this site was a scam. They misled on the kind of service and the charges, they do not read emails nor respond in a timely manner to any message. Their service is built on cutting corners and not on providing reliable service in any way. Definitely read the fine print. If you send your frames in as I did to replace the lenses, even though I paid for expedited service, you need to plan at least a month for the glasses. The expedited service means absolutely nothing.

Awful business They put in horrible lenses in my Ray-bans that I cannot use. Awful color brown and see through. They lost and expensive Frames of my Moms that had just passed. I wanted to use hers as sunglasses. First they over charged me for a 50% off discount. They eventually returned half. They sent me $38 dollars without telling me for my mom’s frames they lost so it looks bad with my bank card that they made an effort. So now after refunding me for their error of over charging and refunding me something I wasn’t aware of is how they think they’ll get away with giving me all of my money back and the priceless value if my moms frames. Stay away from this awful company. When you have any problem you will get soo many texts from Randoms who don’t know what the heck is going on. I had to repeat my issue too many times. And the so called managers don’t give a care about you. Just the bottom line. The dates were last years 2024 50%off sale. The date below won’t let me say when.

I ordered and paid for 4 pairs of lenses to be replaced in my glasses. (two were sun glasses) I shipped 3 pairs of glasses to Lens Direct and was holding the fourth till I got back the first pair. I was told after a week or so that they will not honor my purchase and payment of the glasses because the glasses are Cartier. These are vintage glasses but in good shape and are nice frames. I received a call saying that they were refunding my money and this was a firm no. I tried to talk sense into the person and then finally went to the manager who confirmed that they do not work on Cartier. As I have never run into a company that was afraid of putting a len into a pair of glasses I was shocked. If you are professionals, why would one pair of glasses differ from the other. It is a matter of crewing in or out a lenses or a frame. It is literally two screws and the other pair had six screws. In no way the truth was being told. I had ordered this after New Years at a 50% discount and feel that this also had something to do with it. It you are going to sell lens and want to discriminate on certain companies or certain people then it should be know. I never write complaining notes however this was the worst service imaginable. Motto. Deliver what you promise. This is True, L Alpers

Another pair of glasses from LensDirect arrived today. The lens was not cut correctly to fit the frame. You can see between the frame and the lens. I already got one other pair before today and the lens had fallen out in the box before I opened it. They emailed prior because they had scratched a lens after production and that had to be redone, That added a month to that one. Three pairs of glasses and a problem on every one. The service at this company is very slow and the quality of their work is very poor. Order Number 914317314

Company is terrible to deal with. They don't answer emails and they lie about the time they receive the product. Its been a month that i sent my frames and I still do not know what is hapening to them.