LensDirect.comReviews of lensdirect.com

From the time I got on the web to place my order, it was efficient and user friendly. This is a good company, and they take pride in servicing the customer well. Thanks.

UPDATE: The CEO of the company reached out to me with an incredibly kind and apologetic email. He immediately applied the discount. That's true customer service, so my next order will be through LensDirect. After receiving a text reminder that it was time for a re-order, I immediately contacted customer service to please apply the emailed discount to my order. I sent three separate emails and never received a reply, let alone my discount. That is just unacceptable. There are many online lens companies, so there is no good reason to stick with one with no customer service. My next order will be from a different company.

I placed my order online, had one email correspondence from the vendor, and received my order in a very timely manner. It was all very simple and efficient.

Contact lenses don’t look fresh they’re very uncomfortable

Nice service!

Great service, but expensive.

I placed my order was assigned a specialist to handle my transaction. I sent my frames in on July 3. They sent me an email stating that they needed my PD i sent in to them and even took a PDF and a pic if the PD. I chatted with the rep gave her my pd again, they stated that they had everything and would start work. a few days later same thing that everything was on hold until they received my PD. I requested that the transaction be cancelled via email received my refund but To date I have not received my frames back be aware of this practice seems sketchy. Now I'm in a que to talk to a csr about my frames. **UPDATE 8/21/2020 soon after posting this review I was contacted by Ryan Alovis he is the CEO of Lens direct we had a great conversation and he assured me he would locate my frames and install new lens. He did stay in touch and assured me that they would do what's right and they did my frames and new lens arrived last week. I want to personally thank Ryan for contacting me and instilling faith back in his company. That is what true customer service is recognizing that there was a short fall fixing it and making it right. Thank you Ryan and Team

Gave a 4 only because my contacts showed up 11 days later when I paid extra $20 for them to deliver early