LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 177 reviews with 2 stars · Clear filters

Rob
Jul 21, 2016
Would not do business with again
Not timely. Took to long to process order. Could not track order # on website. This should not happen. Got handed off from one "personal" rep to another midstream. I know you said this didn't happen but it did. Will stay with my previous supplier. Price savings not worth the hassle.
Response from LensDirect.comJul 21, 2016
Hi Rob! We are very sorry to hear that you had such a negative experience with us. I am also very sad to hear that you think you would ever get handed off here! We would never let this happen! Another representative can only take you as their customer so that they can take care of you themselves. Representatives choose to take you on. You are never handed off. Your order was a special one. It was hard to track because of the back order with the Dailies Aquacomfort. We apologize profusely for this delay. We hope you give us another chance one day so we can make it up to you! The LensDirect Team
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Lisa
Jul 9, 2016
My bad
Lens direct tried calling the eye dr. Once left a message but the dr. Didn't call back in 24 hrs so they mailed me the wrong contacts because it wasn't confirmed with the dr. I thought that was the whole point of giving the dr.s info to confirm script. Now I have the wrong contacts, which I can't wear!
Response from LensDirect.comJul 11, 2016
Hi Lisa! I am very sorry for this inconvenience. According to the law, we are legally supposed to send contacts out if the doctor does not get back to us after 8 hours. To this day, we still have not gotten a call back from the doctor and we called them on June 23rd, 2016 at 9AM. I see in our records that you are returning one unopened box. Thank you! To make up for this inconvenience, we have given you $5 credit to your account so that, when you order from us again, you can save a little bit of money! Again, we apologize and we hope we see you once again to change your mind about LensDirect! Have a great day! The LensDirect Team
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Billy
Apr 27, 2016
Delivery
Inexcusably slow...
Response from LensDirect.comMay 11, 2016
Billy, Sorry to hear that it took so long! I wonder what lens you ordered and if it wasn't in stock. Either way, we're beyond sorry you had such a bad experience because of the shipping. Would you be open to giving us another chance? We'd love the opportunity to make it right with you. If you'd give us another chance, please email our CEO at [email protected], and he'll take care of you! All our best, The LensDirect Team
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Raymond
Apr 8, 2016
Normally good company, not this time
Normally LensDirect will fill my order easily. This time my RX had expired. I waited weeks before hearing that my RX had expired. I included my optometrist's phone number but after an exchange of 4 or 5 emails with someone who didn't understand "Can you solicit a new prescription for me?" I gave up.
Response from LensDirect.comMay 11, 2016
Ramyond, Oh no! Sorry we failed you this time but it looks like we've made you happy over the course of time. Would you be open to giving us another shot? If so, please email our CEO at [email protected]. All our best, The LensDirect Team
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Tiffany
Mar 7, 2016
My package was dented and falling apart when I received it.
The box with my contacts was damaged on arrival.
Response from LensDirect.comMar 8, 2016
Tiffany, That stinks! We ship USPS - so I guess they felt like playing football with your order. I'll have somebody reach out to you ASAP to rectify! All our best, The LensDirect Team
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Fiascoe
Feb 1, 2016
Will never purchase from Lens Direct again
Not Happy, I paid extra for expedited shipping and ended up having to stand in line at Post office 10 days later to pick up. Rep did not even offer shipping reimbursement
Response from LensDirect.comFeb 2, 2016
Greg, We are so sorry to hear about this fiasco. I have looked into the order and see that you absolutely should have been refunded for the expedited shipping. I will have someone from customer service reach out to you in order to get you the refund you deserve. So sorry again for the inconvenience. I hope we can turn your negative experience into a positive one. All our best, The LensDirect Family
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Jessica
Dec 4, 2015
Contacts were sent to another customer.
I am extremely disappointed that it took three weeks to receive my contacts due to the mix-up.
Response from LensDirect.comDec 11, 2015
Jessica, Let us know about the mix-up! Give us another chance! We will do anything in our power to make sure your next experience with us is a positive one. We strive to provide the utmost in quality service and support, and if we have fallen short, we want to make it up to you. All our best, The LensDirect Team
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DAVID
Oct 20, 2015
Poor Shipping
I paid the $9.95 for 2-3 day shipping. Got an email saying the goods shipped on Oct. 7, but it did not arrive until Oct. 14. I would like a refund for that $9.95 as it was not delivered in 2-3 business days.
Response from LensDirect.comOct 20, 2015
David, So sorry to hear you got your contacts late! We have refunded the cost of shipping and have added a $5 credit to your account for the trouble! All our best, The LensDirect Team
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