LensDirect.comReviews of lensdirect.com

This company falsely advertises "Warp Speed" delivery of "1-2" business days. It took twice as long to deliver my order- and when i emailed customer service about possibly obtaining a refund of the shipping costs, they told me that: "...It would take 8 business hours to verify the prescription and 1-2 business days to process the order. The shipping time frame would only begin after the order is shipped. The order was shipped and delivered within the correct timeframe...." That is absolutely NOT what they lead you to believe when placing the order. Save yourself the trouble and go to 1-800-contacts. If i could give zero stars, I would. UPDATE: Trust pilot doesn't allow me to reply to LensDirect's reply to my review, so I will reply to them here: At checkout- it says in a small asterisk type lettering: "shipping estimates do not include prescription verification. YET the email I received from N. R, their "customer happiness" rep (lol) says that prescription verification takes 8 hours. So, which is it Lensdirect? By the way, the tone of your reply is ugly and bad for business. UPDATE: MARCH 28, 2025- I have yet to hear back from your company, as per your last edit to your review. I look forward to hearing from you, and resolving this issue. ANOTHER UPDATE: I received a call from your customer service department and they advised they will process a refund of approx $19 for the deceitful "warp speed" shipping. The customer service rep then continued to argue with me that they "did in fact ship on time". The audacity of this company to continue to argue with me to try and make themselves feel better. NEVER AGAIN! SAVE YOUR MONEY GO ELSEWHERE!

So many problems, the most critical were (i) 25 BUSINESS days, not the 10-12 stated; and (ii) lenses that DO NOT FIT MY FRAMES. Stay away - they are hacks, will steal your money for a terrible product.

Nightmarishly bad lenses. I've ordered a few lenses from these people and not only is their customer service absolutely abysmal but each time I order a pair of lenses the prescription is off and the tent of the lens is changes every single time. They've given me the runaround and have proven that they are far more interested in keeping your money then and actually making things right and I will never do business with them again.

Was willing to wait, took several weeks. The prescription was not correct and glasses were blurry.

I have ordered the prescription lenses with a new frame at LensDirect. Last week, I received the order and found the frame too small for my face. Although I use their Try-on tool to verify frame size before ordering, it came smaller. I tried to return this order, I get this reply "eyewear orders can't be returned since they are custom-made just for you." You can exchange it for a new frame, and it will cost you 25% more, and shipping cost. Well, I decided not to put more money because I'm still not sure whether the new frame will be the right size for me. I will consider I gave this money away for charity and donate the frame to the Goodwill store because I have no use of this frame. TLDR: this is a scam and stay away. Order: #914361809

I paid $9.99 for 2-4 day shipping. I ordered March 3rd. According to the tracking number, they will be delivered on March 10th! I requested a refund on the shipping cost of $9.99 & they refused to do so. I will never order from lensdirect again. I will order elsewhere. Lensdirect did the proper thing. They have refunded the shipping cost.

The process takes way to long, and I was not informed if the shipping box is provided there is an additional charge. My order was placed on 02/12/25, it’s now 03/06/25 and I still have not received my order. Almost a month later.

Horrendous customer service. They messed up my prescription on some sunglass replacement lenses and are making me jump through hoops with customer service to get them done right. At this point I just want a refund and will never deal with LensDirect again. First, they wanted me to go into an optician with the lenses for some reason. What would that do? Then they said they would call me back the next business day. They didn't. Then they wanted me to send photos of the glasses to them? Like this would prove anything? This was my third pair of sunglasses I've had re-lensed with them and it will be my last. The first two were fine. This one wasn't. I know my prescription. They completely screwed it up. I will never do business with LensDirect again and recommend that you avoid them as well.