LensDirect.comReviews of lensdirect.com

Response from LensDirect.comDec 21, 2016

Hey Kimberly! I'm so happy to hear that you enjoyed the product! Not so happy since it took so long. Glasses can sometimes take a little while because they are specially made by our manufacturer. If they are not perfect when we receive them, we send them back. We only strive for perfection here! However, I do feel bad that you had to wait so long. So I'm giving you free priority shipping with your next order and $5. I hope this helps a little bit! I hope to see you again in the future. Till then, enjoy your glasses and have a wonderful holiday! The LensDirect Team

Response from LensDirect.comDec 21, 2016

Hi Erica! I'm so sorry to hear about all of this. I think I can help! Toric lenses can take a while to get to us, unfortunately. They are very specific lenses for very special eyes. So they take longer than lenses with just one power. It looks like, for these specific lenses, it took 3 business days for them to come into us. We ordered them on Wednesday and they came in on Monday. Since you live in Texas and we live in New York, it takes a little bit longer to get to you as well. What I'm going to do is give you free priority shipping for your next order and put $10 into your account for the next time you order! I feel so bad that it took so long to get to you. I hope this helps a little bit. Have a great day and wonderful holiday! Hope to see you soon. The LensDirect Team

Response from LensDirect.comDec 21, 2016

Hey Doug! Thank you so much for reviewing us! I'm so sorry to hear about all this confusion. I'm here to help! It looks like you had 3 separate accounts and we had to merge all of them. One of those accounts had the prescription while the others did not. Once we merged them, they all connected and we were able to get that prescription! I've converted you to a real account so that I could add $5 into your account for your next order. I apologize again for all this confusion. I hope I helped! Have a great day! The LensDirect Team

Response from LensDirect.comDec 21, 2016

Hi Phyllis! I am so sorry to hear about all of this. I'm here to help! It looks like our system read your prescription as Bad then None and then everything is fine. We're not exactly sure why that happened but we're on our way to fixing it! All representatives are usually available at 800-536-7111. When they are not, you are sent to an answering service that helps the best way they are able to. We are also able to be reached by email, fax and chat. Any way is a great way to communicate! We would also never send out boxes that were damaged or opened. That may have been accidentally done by your shipping provider. And if that ever does happen, please take a picture and we would be happy to send you replacements! I hope this explanation helps a little bit. To make up for all of this, next time we will give you free Priority Shipping and I've added $10 into your account. I hope this helps! Have a great day and wonderful holiday! The LensDirect Team

Response from LensDirect.comDec 15, 2016

Hey Chloe! I am so sorry to hear about all this! I think I can help out a bit. It looks like the first prescription you sent us was a glasses prescription. To make sure we don't hurt your eyes, we need to have the contact lens one. Thankfully, your doctor is awesome and they let us fax them! So now we have your prescription till July! Which is perfect because then there is no verification wait. :) The shipping you got with UPS was the free one that takes 5-6 business days. It also looks like, since you order was placed on a holiday, it took 1 extra business day to get to you. I hate getting my stuff late too. Next time you order from us, you'll get free priority shipping! It will only take 3-4 business instead of the 5-6! Less time to wait is always the best! I apologize once again that we did not make the best impression for your first order. I hope we can make up for it with the next one! If you ever have any problems, you can email me at [email protected] and I would be happy to help! Have a great day! The LensDirect Team

Response from LensDirect.comDec 8, 2016

Hi Maureen! I am so sorry it took so long for us to get back to you. The holiday makes us a little packed here! I am also sorry to hear about your lenses. What I'm gonna do is get you some free trials to replace that batch. You may have gotten a bad one and I'm gonna make up for that! But if these lenses hurt, I would get in touch with your doctor because you may be having a reaction to them. I can get these shipped out to you tomorrow! I hope this makes up for receiving a bad batch. If you have any questions, I'm here to help! Have a great day! The LensDirect Team

Response from LensDirect.comNov 4, 2016

Hi William! I am so sorry to hear about this. Halloween was a crazy time for LensDirect but there should still have been no errors. I am happy to hear that you were refunded for an entire pair that you didnt receive! But still sad to hear that you needed two. I added $10 to your account so that, if you order from us next year, you will get a huge chunk off your order! I hope this helps a little :) Hope you still had a great Halloween and that we see you in the future. Have a great day! The LensDirect Team

Response from LensDirect.comOct 31, 2016

Hi There! I am so sorry about those lenses. I would normally order trials for you but we can't get trials for these specific lenses. :( What I did instead was credit you for 2 boxes of Freshlooks! So when you order with us again, you can have 2 boxes on us. I apologize again for this. That normally doesn't happen. It may have been a bad batch. Thank you for letting us know! We hope that your next order is more durable! Have a great day! The LensDirect Team