LensDirect.comReviews of lensdirect.com

Response from LensDirect.comDec 15, 2016

Hi Dirk! I am so sorry to hear about all of this. I'm here to help the best way I can! I see here that you have a toric lens, which you know from all our emails and asterisks that can take longer. If you'd like, we can always split your packages so that you can get your Left eye early while the Right is being created. We also have a great AutoRefill program that would save you from Backorder and would save you some money! I know that waiting for lenses is the worst. Next time you order with us, we would be happy to make sure it is sent our Priority for free so that you won't have to wait as long. :) I'm also going to add $5 into your account so that you save a little extra next time too! I apologize again about the delay. Toric lenses can be tricky! I hope I helped a little bit. Have a great day! The LensDirect Team

Response from LensDirect.comNov 18, 2016

Hi Thomas! I'm so sorry to hear about all this! I'm going to give you a $5 credit to your account for all of this hassle. And when you're ready, I'm going to give you free priority shipping too! Here's a little breakdown about what happened: There was a miscommunication between our answering service. It looks like, according to your order, this was placed Saturday night, October 29th. Unfortunately, we only work 9-5 Monday through Friday. So, we wouldn't have been able to process this until Monday, October 31st. These lenses were in stock with our distributor. When we received your order on Monday, we immediately contacted them and got your lenses Tuesday, November 1st. We were able to ship them out same day and it looks like they arrived on Friday, November 4th! That makes me happy to see. Because of the wide rage of Toric lenses, we are unable to keep all of them in stock. They are made specifically to match certain measurements. As stated in your order confirmation, they can take a little extra time to ship. But for these specific measurements, they are usually in stock with our distributor. That's how they were so ready with your lenses within 24 business hours! I hope this helps clear things up a little bit. If you ever have a problem or question, I am always happy to help! Please call 800-536-7111 and ask for Kathryn. I encourage all customers to reach out if they'd like to. I apologize again about all of this. I hope to see you again in the future! Have a great day and wonderful weekend! The LensDirect Team

Response from LensDirect.comNov 17, 2016

Hi John! I am so sorry to hear about all this. I see from our system there was a little problem with credit card information and I hate to hear that you went without lenses for a full 2 weeks! That makes me so sad. To make up for this, the next time you order, I'm going to have a full box of your lenses be on us! As well as free priority shipping, of course! I do hope that this makes up for our mistake a little bit. Again, I apologize profusely and if there's anything I can do that you need, I would be happy to help you! All you need to do is call me at 800-536-7111 and ask for Kathryn or email me at [email protected]. I wouldn't want to lose someone as dedicated as you! We hope to see you again very soon! Have a great day! The LensDirect Team

Response from LensDirect.comNov 3, 2016

Hi John! I am so sorry about all of this confusion. It looks like we had two orders for you. One from your AutoRefill and one that was placed on a mobile device. We're waiting on the return from the Mobile one. Once it's back, we will refund you! I set your old AutoRefill as Inactive because the new AutoRefill has the updated credit card information. For all this hassle, I added $10 to your account for the next time you order. We apologize again and hope that we see you some time soon! Have a great day! The LensDirect Team

Response from LensDirect.comSep 22, 2016

Hi Jason! I am so sorry to hear about all of this. I completely understand your frustration and want to completely own up to all of us. We always hate to hear when our customers are unhappy and would love to make this better! What can I do to help? Please email me directly at [email protected] and I will do whatever I can to assist you! Hope to hear from you soon! The LensDirect Team

Response from LensDirect.comSep 22, 2016

Hi Gregory! I am very sorry about this. I am here to tell you that I may have a solution! I am going to call your doctor again to triple check that you have the Acuvue 2 contacts. Then, when once we have confirmation, we are going to send you free trials to replace the ones that are hurting you! We will replace your original order. We don't want your eyes to be hurting and would love to fix that! Please give us a call if you need any help! We will get this fixed for you soon. Have a great day! The LensDirect Team

Response from LensDirect.comAug 29, 2016

Hi Sandra! I am very sorry to hear that you had mixed reviews about us. I am looking at your order and it looks as though your order was on backorder for a while. The DAY we received it is the day we shipped it out to you. Sometimes this happens and, unfortunately, it is out of our control. However, what is in my control is that I will give you a free $10 to your account as an apology for your wait! We hope that you give us another shot someday. We will be waiting here for you, with fingers crossed that you're not on backorder again! Have a great day! The LensDirect Team

Response from LensDirect.comJul 27, 2016

Hi Justina! We are so sorry to hear about this. We would love to help out, but we're not allowed to send any trials for Freshlook. :( The trial lenses your doctor gave you had no prescription. They are usually just to try out to see how you like the color. When it comes to Freshlooks, sometimes the color and the prescription don't work well together and your eyes get irritated. If you have any unopened boxes, we would be happy to accept them and issue you a refund! I would try giving Acuvue a shot and see how your eyes feel! We have added $10 to your account in hopes that you order Acuvue from us one day. Again, we apologize about all this and hope that we see you again soon! The LensDirect Team