Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Website
lensdirect.com
Category
Vision & Hearing
Location
Garden City, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 59% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
It took almost a week to ship my lenses; understanding that Monday was a holiday, but still...
Response from LensDirect.comFeb 3, 2017
Hi Allen!
I am so sorry for that delay. I know I hate waiting for my lenses come in.
With that holiday weekend, there was a little bit of a delay. I'm going to make it up to you though!
Next time you order with us, you will have free priority so that you won't have to wait that long again!
I hope this helps a little bit. :) Please let us know if there's anything else to do so we can assist you!
Have a great day!
The LensDirect Team
PA
Patricia
Shipping with UPS delayed
Please don't use UPS for shipping. The contacts sat in one of their facilities for several days with no movement. UPS didn't do anything to make up for their mistake. I finally had to pick the package up from their facility (15 miles from my house) so that I could have it before I left on a trip.
Response from LensDirect.comJan 27, 2017
Hi Patricia!
Thank you so much for informing us about this! We like knowing when something goes wrong so we can know for next time.
Delivery changes for UPS rarely happen and I'm surprised this one did. I apologize that you had to drive out so far in order to get this. I can see your frustration completely.
Next time you order with us, you will receive free Priority Shipping (This is USPS, so no worries)! I hope this helps a little. I apologize profusely, again, for everything.
Please let us know if there's anything we can do to help further!
Have a great day!
The LensDirect Team
WE
Wesley
Good
It has been a good experience, getting started was a little confusing but contacts have always been shipped on time.
Response from LensDirect.comJan 27, 2017
Hi Wesley!
Thank you so much for taking time to review us. We really appreciate it!
I am so sorry to hear that you had a bit of confusion when starting with us. We're always here to help you if you ever need it!
For that confusion, I have added in $5 into your account for any order you have with us in the future. I hope this helps out a little bit!
Please don't hesitate to contact us if you ever have any questions or concerns!
Have a great day! Hope to see you soon.
The LensDirect Team
ME
Megan
Good pricing, terrible customer service
I decided to go with LensDirect to buy my contacts, based on their pricing and free shipping, which is great. I attempted to purchase them online and use the remainder of what was left in my Flexible Spending Account, and pay the rest with my regular credit card. However, there is no option online for using 2 different cards. So I made an account and called their customer service phone number, and the woman I spoke to said she had no idea how to help me and would have someone call me back in a couple hours. No one called back, so after 4 hours I called them and spoke to someone else. I ended up placing the order over the phone with them and thought everything was good. However, I never received an email receipt. The next day, I called my "dedicated" account rep that was assigned to me after I formed my account, Christina, and she was able to identify that they had my email address all screwed up and sorted out my account, and then sent me my receipt. When I was able to look at my receipt the next day, I noticed they had charged my 2 cards the completely wrong amounts! I called Christina again to see if she could correct it, left a message, and never heard back from her. So about a day later I called her again: she answered, we got "disconnected," and I called her back a few times, but she never picked up. So then I tried their general customer service number, spoke to someone else who said they would take care of it and I would get a phone call back. A day later, I still did not receive a phone call. I called again and spoke to someone named Mike, who was actually competent, and he sorted this out for me. (Despite my messages, I never heard back from Christina). Next time, I will pay a couple extra dollars to order my contacts from another company--it's worth not having to deal with this sort of hassle. The only reason I'm giving them 3 stars is because the pricing is good and they did eventually sort out my issue over the course of a week.
Response from LensDirect.comJan 10, 2017
Hi Megan!
Oh my Goodness! You went through quite an ordeal. I think I can help!
According to our records, you only spoke to Christina once. She is the one who merged your many accounts together. It looks like you spoke to our answering service for assistance. Unfortunately, they are still in training and we are still trying to get everyone on the same page.
I apologize profusely about all this hassle. I'm happy to hear that Mike was able to sort out anything for you!
To make up for this, we would like to send you free lenses to make up for one box of 1 Day Acuvue 90 Packs, along with free Priority Shipping and $10 to your account. I just feel terrible about this whole thing and I hope this helps a little bit!
Please let me know if I can help any further. Have a great day!
The LensDirect Team
NW
Nichole W.
Fast in receiving but the quality is just a little off
I have purchase from LensDirect several times.
I order contacts, but I have had several incidents that my contacts have some kind of problem with them. As in right when I put the contacts in my eyes, it's like something has already scratched them and it irritates my eyes. Then I'm stuck wearing my glasses for a week because it caused an ulcer to appear on my eye. To me it has been a hit or miss. But I can say LensDirect is fast with it comes to receiving my orders and it is the correct prescription. It's a little more expensive then just going to order with a doctor. But like I said it comes in faster.
Response from LensDirect.comJan 10, 2017
Hi Nichole!
I am so sorry to hear about all of this. I took a special interest in your case because it always concerns me to hear about irritations!
Your doctor told me that you haven't been seen in 2 years, which is the route cause of your irritations. Especially with an astigmatism lens, you need to go back to the eye doctor every year. It is the only way to ensure that no harm is done to your eyes. When we called them to verify, it continuously went to their machine and we never received a callback before the 8 business hours. That is how you were able to receive these lenses.
Once you go back to the doctor and get a brand new exam, we would love to make up for these lenses and send you some free trials on us! I hope this makes up for it. Please keep us posted as much as possible!
Have a great day!
The LensDirect Team
CU
Customer
Not on time
I selected 5-6 day shipping and it was slated to be at my home by a certain date. When I checked on the day they were to arrive, it was changed to 3 days later. So I was not able to have my contacts on my trip as planned and as I paid for. I even checked the weather and there were no delays in the locations it was shipped from or through. Very frustrating to expect something on time and not receive it or no explanation of why it was late.
Response from LensDirect.comDec 22, 2016
Hi There!
I'm so sorry to hear about all of this. I think I can help!
Toric lenses can take a while to get to us, unfortunately. It looks like yours didn't take that long at all. I'm so happy to hear that!
It looks like it took us a few business days to get these to us but as soon as we got them in, we shipped them out. Once an order is shipped out, we have no control over the shipment process. UPS has been having a backup since the holiday season has begun. This causes delays all over the country. We're so sorry :(
What I'm going to do is give you free priority shipping for your next order and put $10 into your account for the next time you order! I feel so bad that it took so long to get to you. I hope this helps a little bit.
Have a great day and wonderful holiday!
Hope to see you soon.
The LensDirect Team
AD
Adam
Great customer service, but orders are always late.
LensDirect has fantastic customer service. I like the fact that they have dedicated account representatives; it makes it much easier to deal with problems. What I do not like is that my order has been late every single time so far - about four or five orders. My contact lenses are Daily Torics, which are among lenses that are not as readily available as others, as disclosed by LensDirect. I can understand that, but I did not expect every order to be late. Consequently, I have learned to adjust the timing of my orders.
Response from LensDirect.comDec 21, 2016
Hey Adam!
I'm so happy to hear that you had such fantastic customer service!
I'm sad to hear that you had to wait so long. :(
I know that you know that Dailies Torics can take a while. Unfortunately, there's nothing we can do to control this wait. We are at the beck and call to the manufaturer on those.
However, I can give you $5 off your next order with Priority Shipping! I hope this helps a little bit.
I am truly sorry about wait. I hope that you never have to wait that long again.
Have a great day and wonderful holiday!
The LensDirect Team
MI
Michael
Contacts shipped to incorrect address and I had to go pick them up 20 minutes away.
I received the contacts in a timely fashion but they were shipped to a Napa Auto Parts store 8 miles from my place. It was rather inconvenient.
Response from LensDirect.comDec 21, 2016
Hi Michael!
I tried looking up your tracking information but it looks like it stopped at Pre-Shipment so I am unable to see where it was delivered. Unfortunately, we have no control over where the post office sends their shipments. We only have control over our shipping out. I completely understand your frustration though.
For this inconvenience, I am giving you free Priority Shipping on the next order! It'll get to you soon and hopefully this time, to the right place. :)
If this ever happens again, please contact us or your post office and we will figure out what's going on!
Have a great day and wonderful Holiday!
The LensDirect Team
