LensDirect.comReviews of lensdirect.com

Long and in depth review for those who are interested. I would like to give LensDirect a 3 star but I would like to give the Customer Service Agents 5 star so I'll list as a 4 star and meet in the middle. 3 star for lensdirect because of a purchasing issue went unnoticed for 2 weeks and ran a serious potential of leaving me without lenses for weeks. A HUGE issue in my life right now. It's a long story but I essentially gave myself weeks of 'wiggle room' for an issue if there was one but never received any indication there was a problem so for 2 weeks I waited on contacts that were never shipped. So 3 star for lensdirect. 5 star for Customer Service because they will get you taken care of to the absolute best of their ability. Francine was the last Agent I dealt with, Jarron was the first one and I do apologize but I can not remember the name of the 2nd Agent I spoke with. Each were very pleasant and understanding and, to be fair, dealt with me at my worst. I was extremely mad when dealing with them and each of them kept their cool and 'dealt' with me very well. Francine understood the situation I was in as a direct result of lensdirect and she immediately jumped into action and did what she needed to do behind the scenes to get me taken care of. So my lenses are being shipped as fast as they can get them to me and, in the end, lensdirect took care of me and the Agents are wonderful people. Francine and, I do apologize for not remembering your name, the pleasant woman I spoke to that called me back....thank you. You deserve 10 star reviews. I will end this review with this and I genuinely mean it - Lensdirect will take care of you and, to be fair I don't think I can beat the price I'm getting, but you will need to be on top of it. Make sure you're getting the cheaper price, sometimes the website is cheaper than the auto-refill price you'll get and when you order make sure it's gone through and don't wait for contact but make contact soon yourself if you think their is an issue. I wish I wasn't leaving such a critical review but you can trust that they will take care of you if there is an issue and there is something to be said about that. After all of this - I do plan to continue shopping with them in the future knowing they will take care of me if there is an issue. That's more than I will say for other companies.

Bibi helped complete this process. I dinged them a star because there was confusion that affected timing. But pricing and quality were excellent. I was able to get new lenses in some great Nike sunglasses and I’m all set.

Bibi responded super fast and provided exactly what I needed!

Francine was very patient and helpful, went out of her way to make things clear.

Jaron and Darcel helped me immensely in taking care of a slight problem with 1 frame caused by the lab. It was quickly assessed, and taken care of to my satisfaction. I expect all 8 frames will eventually be perfect from this order as Lens Direct alway does. I will definitely be using them again in the future.

Nyah was very courteous and efficient in correcting my mailing address

Today, I received my replacement lens. As anticipated, there were no issues with the lens itself (for now). However, it would have been more professional if the old nose pad on the frame had been replaced. By not doing so, the process appears to have been rushed and not executed by a skilled professional. My local optician would not have returned my glasses in that condition. Not a 100% satisfied. This review is an attempt to help you improve your service.

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